Spots or Lines Appear in All Scanned Images

If spots or lines appear in all your scanned images, follow these steps to clean inside the scanner:
Note: The illustrations show the ES-500W, but the instructions are the same for the ES-400.
  1. Turn off the scanner.
  2. Unplug the AC adapter.
  3. Disconnect any connected cables.
  4. Pull down on the cover open lever and open the scanner cover.


  5. Wipe off any stains on the plastic roller and glass scanning surfaces using a genuine Epson cleaning kit or a soft, moist cloth.


    Note: If the glass surfaces are stained with grease or another hard-to-remove material, use a genuine Epson cleaning kit to remove stains. Use a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid.
    Caution:
    Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass.
  6. Close the scanner cover.
  7. Plug in the AC adapter.
Related tasks
Cleaning Inside Your Scanner