If the scanner button does not start the correct program or
perform the correct action, try these solutions:
- Check the USB cable connection between the computer and
scanner.
- Make sure
Document Capture Pro (Windows) or Document Capture
(Mac) is installed correctly. If necessary, uninstall and
reinstall it.
- Make sure
you have assigned the correct job to the scanner button and change
it, if necessary.
- Check the status of the lights and make sure the scanner is
ready to scan.
- When using a wireless connection, start Epson Scan 2 on your
computer before scanning from the product (ES-500W).
- Make sure Epson Scan 2 and other applications are installed
correctly. If necessary, uninstall and reinstall it.
- Document Capture Pro (Windows) and Document Capture (Mac) do
not support using the button to scan over a wireless connection
(ES-500W). Connect the scanner using a USB cable or
launch Epson Scan 2 before scanning from the button on your
scanner.