Checking the Nozzles Using a Computer Utility

You can check the print head nozzles using a utility on your Windows or Mac computer.
  1. Make sure that no product lights indicate errors, the CD/DVD tray is not inserted in the product, and the CD/DVD feed tray is closed.
  2. Load a few sheets of plain paper in the product.
  3. Do one of the following:
    • Windows: Right-click the product icon in the Windows taskbar.
    • Mac OS X 10.6/10.7: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
    • Mac OS X 10.4/10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Open Print Queue or Print Queue. Select Utility.
  4. Select Nozzle Check. You see one of these windows:




  5. Click Print.
  6. Check the printed pattern to see if there are gaps in the lines.

    Print head is clean



    Print head needs cleaning



  7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head.
Related concepts
Print Head Cleaning