Paper Jam Problems

If you have problems with paper jams, follow these steps:

  1. Cancel the print job from your computer, if necessary.
  2. Gently pull out any jammed paper from the sheet feeder.
  3. Press the  paper/cancel button to resume printing. If the product lights still show an error, continue with the next step.
  4. Press the  power button to turn the product off.
  5. Open the printer cover.
  6. Remove any jammed paper, including torn pieces.
  7. Close the printer cover and press the  power button to turn the product back on.
  8. Carefully follow all paper loading instructions when you load new paper.