If you have sent a print job and nothing prints, try these solutions:
- Make sure your product is turned on.
- Make sure any interface cables are connected securely at both ends.
- If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.
- Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.
- In Windows, make sure your product is selected as the default printer.
- In Windows,
clear any stalled print jobs from the Windows Spooler:
-
Windows 7: Click
and select
Devices and Printers. Right-click
your product name, select See what's
printing, select your product name again if necessary,
right-click the stalled print job, click Cancel, and click Yes. -
Windows Vista: Click and select
Control Panel. Click Printer under Hardware
and Sound, right-click your product name, select
Open, right click the stalled print
job, click Cancel, and click
Yes.
- Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
-
Windows 7: Click