Check the Messages on the Display Screen

Solve Problems : Problem-solving Tools

Check the Messages on the Display Screen

Follow the instructions on the display screen to solve most common problems. If you see one of the error messages below, follow the steps here to proceed.

Display screen message

Problem and solution

Paper jam

Turn the Artisan 710 Series off. Then turn the Artisan 710 Series back on. If the error is not resolved, contact Epson for help.

Cannot recognize photos. Make sure photos are placed correctly.

Make sure your photos are placed correctly on the scanner glass.

A printer error has occurred. Turn power off and then on again.

Turn the Artisan 710 Series off and make sure no paper is jammed inside. Make sure the transportation lock has been removed. If the error is not resolved, contact Epson for help.

Communication error. Make sure the computer is connected, then try again.

Make sure the computer is connected securely. Make sure scanning software is installed on your computer and the software settings are correct. Turn the Artisan 710 Series off and then back on. If the error is not resolved, contact Epson for help.

The printer’s ink pads are nearing the end of their service life. Please contact Epson Support.

Contact Epson to replace the ink pads before the end of their service life. When the ink pads are saturated, the Artisan 710 Series stops and service is required to continue printing.

The printer’s ink pads are at the end of their service life. Please contact Epson Support.

Contact Epson to replace the ink pads.

Error in the data. The document cannot be printed.

The device transmitting the Bluetooth data has malfunctioned. See the documentation for the device.

Error in the data. The document may not be printed correctly.

The file is corrupted or cannot be buffered. See the documentation for the device transmitting the file.

Backup Error. Error Code XXXXXXXX

Note the error code and contact Epson.

The combination of IP address and subnet mask is invalid.

See the printed Network Installation Guide for basic setup instructions. Contact your network administrator for more information.

The print head cannot be cleaned completely with Auto Head Maintenance.

Run a nozzle check and clean the print head. If quality has not improved, contact Epson. To continue printing, select Setup, select Maintenance, and turn off Automatic Head Maintenance.

Display screen message	Problem and solution
Paper jam	Turn the Artisan 710 Series off. Then turn the Artisan 710 Series back on. If the error is not resolved, contact Epson for help.
Cannot recognize photos. Make sure photos are placed correctly.	Make sure your photos are placed correctly on the scanner glass.
A printer error has occurred. Turn power off and then on again.	Turn the Artisan 710 Series off and make sure no paper is jammed inside. Make sure the transportation lock has been removed. If the error is not resolved, contact Epson for help.
Communication error. Make sure the computer is connected, then try again.	Make sure the computer is connected securely. Make sure scanning software is installed on your computer and the software settings are correct. Turn the Artisan 710 Series off and then back on. If the error is not resolved, contact Epson for help.
The printer’s ink pads are nearing the end of their service life. Please contact Epson Support.	Contact Epson to replace the ink pads before the end of their service life. When the ink pads are saturated, the Artisan 710 Series stops and service is required to continue printing.
The printer’s ink pads are at the end of their service life. Please contact Epson Support.	Contact Epson to replace the ink pads.
Error in the data. The document cannot be printed.	The device transmitting the Bluetooth data has malfunctioned. See the documentation for the device.
Error in the data. The document may not be printed correctly.	The file is corrupted or cannot be buffered. See the documentation for the device transmitting the file.
Backup Error. Error Code XXXXXXXX	Note the error code and contact Epson.
The combination of IP address and subnet mask is invalid.	See the printed Network Installation Guide for basic setup instructions. Contact your network administrator for more information.
The print head cannot be cleaned completely with Auto Head Maintenance.	Run a nozzle check and clean the print head. If quality has not improved, contact Epson. To continue printing, select Setup, select Maintenance, and turn off Automatic Head Maintenance.