Solve Problems If you have a problem using your Artisan 800 Series, check these sections for guidance in diagnosing and solving the problem: Checking for Software Updates Problem-solving Tools Problems and Solutions Re-installing Software Getting More Help Note:If the control panel goes dark, your Artisan 800 Series is in sleep mode to save power. This occurs after 13 minutes elapse without pressing a button. Touch the screen or press the CD Tray button to wake it up.