Solve Problems : Problems and Solutions

Network Problems
The Product Cannot Find or Connect to the Wireless Router or Access Point
EpsonNet Setup was Unable to Find My Product on the Network
Network Setup was Unsuccessful
The Product Does Not Appear in the Add Printer Window (Mac OS X)
Cannot Print Over the Network
The WiFi Indicator Appears on the Screen but You Can’t Print
Cannot Find the Scanner or Start Epson Scan
Printing Is Slow or the Print is Cut Off
Print a Network Status Sheet
The Product Cannot Find or Connect to the Wireless Router or Access Point
Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.
Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router or access point. If access restrictions are set, register the product’s MAC address on the router or access point. Print a network status sheet to obtain the MAC address. Then see your router or access point’s documentation for instructions.
If your wireless router or access point doesn’t broadcast its network name (SSID), see the Quick Guide for instructions on manually entering your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.
EpsonNet Setup was Unable to Find My Product on the Network
Verify that the product is turned on and connected to your network. If your connection is wireless, the WiFi indicator should appear on the screen.
Network Setup was Unsuccessful
Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the product’s MAC address on the router. Print a network status sheet to obtain the MAC address. Then see your router’s manual for instructions.
Make sure that the product is turned on and connected to your network. If your connection is wireless, the WiFi indicator should appear on the screen. Then remove and reinsert the CD to reinstall the product software.
The Product Does Not Appear in the Add Printer Window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s TCP/IP settings are configured correctly.
Cannot Print Over the Network
Print a network status sheet and verify that the network settings are correct.
If the Network Status is Disconnected, check your Ethernet cable connections and try turning the product off and back on again.
When using TCP/IP, make sure the product’s IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, you need to set the IP address manually.
Make sure that the product is turned on, and that your router, access point, switch, or hub link LED for the port the product is connected to is on or flashing. If the link LED is off, try the following:
The WiFi Indicator Appears on the Screen but You Can’t Print
Your router might not be assigning IP addresses automatically using DHCP. If it isn’t, you will need to set the product’s IP address manually. Make sure it is set correctly for your network. Contact your router manufacturer for assistance.
Cannot Find the Scanner or Start Epson Scan
If network communication was interrupted while starting Epson Scan, exit Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart, turn the product off and back on, and then try restarting Epson Scan. Check the Timeout Setting in Epson Scan Settings. For details, see the Epson Scan Help.
Windows:
Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Then select your scanner from the Select Scanner list, select Network as the Connection setting, and click OK. If you do not see the scanner listed in the Network Scanner Address window, click Add, let the application search for the scanner or click Enter address to add the IP address yourself, then click OK.
Mac OS X 10.4 and 10.5:
Double-click the EPSON Scan Settings icon in the Applications > Epson Software folder. Then select your scanner from the Select Scanner list, select Network as the Connection setting, and click OK. If you do not see the scanner listed in the Network Scanner Address window, click Add, let the application search for the scanner or click Enter address to add the IP address yourself, then click OK.
Printing Is Slow or the Print is Cut Off
Print a network status sheet and check the signal strength. If it’s poor, try moving the product closer to your wireless router or access point. Avoid placing the product next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.
Print a Network Status Sheet
1.
Press Home if necessary, then press  or  and select Setup.
2.
Press  or  and select Network Settings.
3.
Press  or  to select Confirm Network Settings.
4.
Press  Start to print the network status sheet.