General Problems

The printer settings or network settings may be wrong.

First, check to see if you can print a status sheet, as described in Status sheet button. If you can print a status sheet, check the network settings; otherwise, set the interface mode of the printer's control panel to Auto or Option.

You have assigned an IP address to the computer manually, but you assigned the IP address to the network interface by Automatic Private IP Addressing (APIPA).

Assign the IP address for the network interface so that it belongs to the same segment of the computer. Use EpsonNet Config or the printer's control panel.

You have added or deleted protocols after installing EpsonNet Config.

Uninstall EpsonNet Config and then reinstall it. See Uninstalling Software and Installing EpsonNet Config.

TCP/IP is installed on the computer, but its IP address is not set correctly.

Set a correct IP address for the computer.

This may happen when using a dial-up router.

Run Command Prompt from the computer on which EpsonNet Config is installed, and then enter the following command:

Format: >ROUTE_ADD_the IP address of the network interface_ the IP address of the computer (the under bar represents one space)

Example: >ROUTE ADD 192.168.192.168 22.33.44.55.

You have not set the IP address for the network interface.

Set the IP address for the network interface using EpsonNet Config for Windows or Macintosh, the printer's control panel, or the arp/ping commands. You can check the IP address on a status sheet. See the EpsonNet Config Reference Guide or Setting an IP Address Using the arp/ping Command.

The device is located beyond the router.

The device and the computer must be in the same segment.

If the valid IP address is not set, the items indicated in the dialog box mentioned above may not appear.

Set a valid IP address.

Refresh the status by selecting Refresh from the View menu.

Increase the length of time before a timeout. To do this, select Options from the Tool menu, and then select Timeout. Note that doing so can cause EpsonNet Config to run more slowly.

Set NetWare to Disable on the NetWare screen of EpsonNet Config with Web Browser.

The AP Density is not properly set.

Change the AP Density in the Network Detailed dialog box.

The WEP Key disappears after the network interface is configured.

Do not forget the WEP Key (1 to 4) you have set.

There are several possible causes. Check the items described on the right.

Make sure the network interface is properly connected to the device using the USB cable.

Make sure the device and the network interface are turned on.

Make sure the mode, WEP Key, SSID, authentication method, and channel (for Ad Hoc mode) of the network interface and the wireless LAN are the same.

Make sure there is no radio interference causing the problem.

Check the connection range of the network interface.

There are several possible causes. Check the items described on the right.

Adjust the location and orientation of the access point.

If interference occurs, switch to another channel.

Other devices may be causing the interference. Relocate the "noisy" devices if found.

There are several possible causes.

See EPSON Scan Troubleshooting Assistant.

If the wireless communication is interrupted during the scanning operation using EPSON Scan, the Failed receiving data dialog box appears and EPSON scan quits scanning. To start the scanning operation using EPSON scan again, turn the all-in-one off and then back on, and then start EPSON scan.

How to acquire an IP address.
To acquire your IP address, you need to apply to the NIC (Network Information Center) in your country.