Reference Guide

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Contents
Glossary

Problem Solver

General Problems

Cannot configure the network interface or cannot print from the network.
Cause What to do

The printer settings or network settings may be wrong.

First, check to see if you can print a status sheet, as described in Status sheet button. If you can print a status sheet, check the network settings; otherwise, set the interface mode of the printer's control panel to Auto or Option.

Cannot print even if you have assigned the IP address to the computer and the network interface.
Cause What to do

You have assigned an IP address to the computer manually, but you assigned the IP address to the network interface by Automatic Private IP Addressing (APIPA).

Assign the IP address for the network interface so that it belongs to the same segment of the computer. Use EpsonNet Config or the printer's control panel.

Unable to start EpsonNet Config.
Cause What to do

You have added or deleted protocols after installing EpsonNet Config.

Uninstall EpsonNet Config and then reinstall it. See Uninstalling Software and Installing EpsonNet Config.

The message "EpsonNet Config cannot be used because no network is installed." appears when you start EpsonNet Config.
Cause What to do
Both TCP/IP and IPX/SPX are not installed on the computer. Install the TCP/IP or IPX/SPX protocol.

TCP/IP is installed on the computer, but its IP address is not set correctly.

Set a correct IP address for the computer.

The message "Could not complete communicating configuration data" appears when you send settings to the network interface.
Cause What to do

This may happen when using a dial-up router.

Run Command Prompt from the computer on which EpsonNet Config is installed, and then enter the following command:

Format: >ROUTE_ADD_the IP address of the network interface_ the IP address of the computer (the under bar represents one space)

Example: >ROUTE ADD 192.168.192.168 22.33.44.55.

Unable to start EpsonNet Config with Web Browser.
Cause What to do

You have not set the IP address for the network interface.

Set the IP address for the network interface using EpsonNet Config for Windows or Macintosh, the printer's control panel, or the arp/ping commands. You can check the IP address on a status sheet. See the EpsonNet Config Reference Guide or Setting an IP Address Using the arp/ping Command.

Unable to set the IP address using the arp/ping commands.
Cause What to do
The network interface is not connected to the network. Connect the network interface to the network, and check the network environment.

The device is located beyond the router.

The device and the computer must be in the same segment.

The Model Name and IP Address do not appear in the EpsonNet Config dialog box.
Cause What to do

If the valid IP address is not set, the items indicated in the dialog box mentioned above may not appear.

Set a valid IP address.

Refresh the status by selecting Refresh from the View menu.

Increase the length of time before a timeout. To do this, select Options from the Tool menu, and then select Timeout. Note that doing so can cause EpsonNet Config to run more slowly.

An extra account is generated when using the dial-up network.
Cause What to do
NetWare is set to Enable even though you are not using NetWare.

Set NetWare to Disable on the NetWare screen of EpsonNet Config with Web Browser.

The network interface cannot roam around the access point.
Cause What to do

The AP Density is not properly set.

Change the AP Density in the Network Detailed dialog box.

The WEP Key entered is not displayed in the field.
Cause What to do

The WEP Key disappears after the network interface is configured.

Do not forget the WEP Key (1 to 4) you have set.

The network interface does not appear in the EpsonNet Config list view.
Cause What to do

There are several possible causes. Check the items described on the right.

Make sure the network interface is properly connected to the device using the USB cable.

Make sure the device and the network interface are turned on.

Make sure the mode, WEP Key, SSID, authentication method, and channel (for Ad Hoc mode) of the network interface and the wireless LAN are the same.

Make sure there is no radio interference causing the problem.

Check the connection range of the network interface.

The wireless communication speed is very slow.
Cause What to do

There are several possible causes. Check the items described on the right.

Adjust the location and orientation of the access point.

If interference occurs, switch to another channel.

Other devices may be causing the interference. Relocate the "noisy" devices if found.

Unable to start EPSON Scan.
Cause What to do

There are several possible causes.

See EPSON Scan Troubleshooting Assistant.

If the wireless communication is interrupted during the scanning operation using EPSON Scan, the Failed receiving data dialog box appears and EPSON scan quits scanning. To start the scanning operation using EPSON scan again, turn the all-in-one off and then back on, and then start EPSON scan.

How to acquire an IP address.
To acquire your IP address, you need to apply to the NIC (Network Information Center) in your country.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION