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Troubleshooting / Customer Support

Contacting Customer Support

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach Epson Support at http://support.epson.com/. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.
Automated Telephone Services	A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdvice^SM Express Code is 70565. Use this code to quickly select the Epson Stylus CX4600 in SoundAdvice.

To speak to a technical support representative, dial:

U.S.: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday

Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday

Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name (Epson Stylus CX4600)

Product serial number( located on the back)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

You can purchase ink cartridges, paper, manuals, and accessories from the Epson Store at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.

If you need help with other software that came with your CX4600, see the following table:

Software	Telephone	Fax	Online and E-mail
EPSON Smart Panel	(510) 445-8616	(510) 445-8601	www.newsoftinc.com contactus@newsoftinc.com
ArcSoft^® PhotoImpression^TM	(510) 440-9901 8:30 AM-5:30 PM, Pacific Time, Monday through Friday	(510) 440-1270	www.arcsoft.com/techmain support@arcsoft.com

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