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Troubleshooting / Customer Support

Contacting Customer Support

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

For users in Latin America

If you purchased your product in Latin America, Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach Epson Support at http://www.latin.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.

Country	Telephone number
Argentina	(54-11) 4346-0300
Brazil	(55-11) 4196-6350
Chile	(56-2) 236-6717
Colombia	(57-1) 523-5000
Costa Rica	(50-6) 210-9555 (1-800) 377-6627
Mexico Mexico City Other Cities	(52-55) 1323-2000 01-800-087-1080
Peru	(51-1) 224-2336
Venezuela	(58-212) 240-1111

Before you call, please have the following information ready:

Product name (EPSON Stylus CX6500)

Product serial number

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

Note:

For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from your nearest Epson distributor. If you need help finding a distributor neear you, contact Epson as described above.