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Troubleshooting / Customer Support

Contacting Customer Support

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.
Automated Telephone Services	A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdvice^SM Express Code is 70575. Use this code to quickly select the Epson Stylus CX6600 in SoundAdvice.

To speak to a technical support representative, dial:

U.S.: (562) 276-4382, 6 am to 6 pm, Pacific Time, Monday through Friday.

Canada: (905) 709-3839, 6 am to 6 pm, Pacific Time, Monday through Friday.

Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name (Epson Stylus CX6600)

Product serial number (Located on the back of the unit)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

You can purchase ink cartridges, paper, manuals, and accessories from the Epson Store^SM at (800) 873-7766 or visit http://www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.

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