Solving Problems

If your Epson Stylus CX7000F Series all-in-one has any problems, see these sections for solutions:

Diagnosing Problems

Problems and Solutions

If you need to uninstall and reinstall your software to solve a problem, see Uninstalling Your Software.

If the solutions here don’t solve your problem, see Where To Get Help.

If you need help identifying parts on your CX7000F Series, see CX7000F Series Parts.

Diagnosing Problems

•	Checking the Display Messages

•	Running a Printer Check

Checking the Display Messages

If the display on the CX7000F Series shows an error message, check the explanations listed below.

Display message	Cause and solution
Paper out -> Load paper into the sheet feeder, then press the OK button.	Load or reload paper in the sheet feeder and press the  Start Color/OK button to continue.
Paper jam -> Press the OK button. Remove any remaining jammed paper by hand.	See Paper Feeding Problems for instructions on clearing the paper jam.
[C, M, Y, B]:Ink low -> Press the OK button to begin ink cartridge replacement.	Ink is low in one or more of the indicated cartridges. See Replacing an Ink Cartridge for replacement instructions.
Replace [Cyan, Magenta, Yellow, Black] ink cartridge -> Press the OK button to begin ink cartridge replacement.	Ink is expended in one or more of the indicated cartridges. Replace the cartridge(s).
No [Cyan, Magenta, Yellow, Black] ink cartridge -> Press the OK button to install a new ink cartridge.	An ink cartridge is not installed or is installed incorrectly. Replace the cartridge(s).
[Cyan, Magenta, Yellow, Black] Ink cartridge error -> Cartridge replacement is necessary. Press the OK button to begin.	An ink cartridge that is not supported by the CX7000F Series is installed. Replace the cartridge(s).
No memory card	A memory card is inserted that is not supported by the CX7000F Series. Remove the incompatible memory card. See the Basics Guide for instructions.
No photos on memory card	The inserted memory card does not contain any valid images. See the Basics Guide for a list of compatible card and image types.
No index sheet detected or sheet placed incorrectly. Correct the sheet placement and try again.	An index sheet was not recognized because it is not positioned correctly. Align the top of the sheet with the left edge of the glass. See the Basics Guide for details.
No photos selected or photos marked incorrectly. Select photos correctly and try again.	No marks are detected on the index sheet or the sheet includes more than one mark for an image. Remove the index sheet, mark it correctly, and try again. See the Basics Guide for instructions.
Memory card data does not match index sheet. Replace the card or index sheet and try again.	The index sheet does not match the photos on the memory card. Remove the card and insert the one used to print the index sheet, or place the correct index sheet on the glass. See the Basics Guide for instructions.
Fax not sent. Resend using the Start B&W button.	You sent a fax using the  Start Color button to a fax machine that prints only in black-and-white. Send the fax again (see the Basics Guide), but press the  Start B&W button. You can also select to send faxes only in black-and-white. See Selecting Fax Settings for details.
Paper thickness lever is set for envelope printing.	The paper thickness lever is set to the  H position. If you are printing on envelopes, press  Start Color or  Start B&W to continue. Otherwise, set the lever to the  L position.
Paper thickness lever is set for printing sheets of paper.	The paper thickness lever is set to the  L position. If you are printing on paper sheets, press  Start Color or  Start B&W to continue. If you’re printing on envelopes, set the lever to the  H position.
Service required. See your documentation for details.	An CX7000F Series part needs to be replaced. Contact your local authorized servicer or contact Epson for a referral.
Printer error -> or Scanner error -> See your documentation and call service if necessary.	There is a problem with the CX7000F Series. Turn the CX7000F Series off and then back on. If the error does not clear, contact your local authorized servicer or contact Epson for a referral.

Note:
When you turn off the CX7000F Series, a red light inside it may stay on for up to 15 minutes. This is normal.

Running a Printer Check

You can run a printer check to determine whether a problem comes from the CX7000F Series itself or some other source.

1.	Make sure both the CX7000F Series and computer are turned off. Then disconnect the USB cable from the CX7000F Series.

2.	Make sure letter-size plain paper is loaded in the CX7000F Series.

3.	Press the  On button to turn on the CX7000F Series, or press the  Cancel/Back button until you see a screen like this:

4.	Press the Setup button. You see this display:

5.	Press the  or  button, or press the 3 key on the numeric keypad, to display this option:

6.	Press the  Start Color/OK button. The CX7000F Series prints a test pattern like this:

7.	Turn off the CX7000F Series after it prints the test page. Then reconnect the USB cable and turn on the CX7000F Series and computer.

•	If the test page prints, the problem probably lies in your software settings, the USB cable, or your computer. It’s also possible that your software may not be installed correctly. See your Start Here sheet for instructions on reinstalling the CX7000F Series software.

•	If the test page doesn’t print, you may have a problem with the CX7000F Series. Try the suggestions in Problems and Solutions. If nothing works, contact Epson as described in Where To Get Help.

Problems and Solutions

•	Setup and Software Installation Problems

•	Printing or Copying Problems

•	Faxing Problems

•	Print Quality Problems

•	Scan Quality Problems

•	Paper Feeding Problems

•	Miscellaneous Printout Problems

Setup and Software Installation Problems

Tip:
It’s a good idea to check Epson’s support website periodically for free updates to your CX7000F Series printer software. Download instructions are posted for your convenience. With Windows, you can also click Start or , select Programs or All Programs, select EPSON, and click EPSON Stylus CX7000F Series Driver Update for printer driver updates.

The CX7000F Series makes noise after ink cartridge installation.

•	The first time you install ink cartridges, the CX7000F Series must charge its print head for a minute or so. Wait until charging finishes (the green On light stops flashing) before you turn off the CX7000F Series, or it may charge improperly and use excess ink the next time you turn it on.

If the printer stops moving or making noise, but the green On light is still flashing after 5 minutes, turn off the CX7000F Series. If the light is still flashing when you turn it back on, contact Epson as described in Where To Get Help.

•	Turn off the CX7000F Series, then make sure the ink cartridges are inserted completely and the ink cartridge cover is closed completely. Also make sure no packing material remains in the CX7000F Series. Wait a moment, then turn the CX7000F Series back on to clear the error.

You’re having problems installing the CX7000F Series software.

•	Make sure your CX7000F Series is turned on and the USB cable is securely connected at both ends. Then carefully follow the installation instructions on the Start Here sheet. Also make sure your system meets the requirements listed in Specifications.

•	Close your other programs, including any screen savers and virus protection software, and install the software again.

•	In Windows, make sure the CX7000F Series is selected as the default printer and that the correct port is shown in the printer properties.

•	If you’re using Windows 2000 and you see an error message or your software doesn’t install correctly, you may not have software installation privileges. Contact your System Administrator.

•	If you’re using Windows and the USB port, make sure your system was not upgraded from Windows 95. The USB Printer Device Driver may not install correctly.

•	Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details. If it’s not working, contact your computer manufacturer.

•	If you’re printing over a network, see Setting Up Network Printing for instructions.

Printing or Copying Problems

Only the green On light is on, but nothing prints.

•	Make sure the USB cable is connected securely at both ends and meets the requirements listed in Specifications.

•	Run a printer check. If the test page prints, make sure your software is installed correctly.

The CX7000F Series sounds as though it is printing, but nothing prints.

•	Make sure the print head nozzles are not clogged. For instructions, see Cleaning the Print Head.

•	The CX7000F Series won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface that extends beyond the base in all directions.

The CX7000F Series makes noise when you turn it on or after it has been sitting for awhile.

The CX7000F Series is performing routine maintenance.

You don’t see the  printer icon in the lower right corner of your screen (taskbar) in Windows.

Try restarting your computer. If you still don’t see the icon, follow these steps:

1.	Do one of the following:

Windows Vista:
Click , select Control Panel, and click Printer under Hardware and Sound.

Windows XP:
Click Start, select Control Panel, then select Printers and Faxes (or Printers and Other Hardware and then Printers and Faxes).

Windows 98SE, Me, or 2000:
Click Start, point to Settings, then select Printers.

2.	Right-click EPSON Stylus CX7000F Series and select Printing Preferences or Properties.

3.	Click the Maintenance tab.

4.	Click the Speed & Progress button, then click the Monitoring Preferences button.

5.	Click the Shortcut Icon box. Then click OK to close the open windows.

Printing is too slow.

Make sure your system meets the requirements listed in Specifications. If you’re printing a high-resolution image, you need more than the minimum requirements listed. You may also need to:

•	Clear space on your hard drive or run a defragmentation utility.

•	Close programs that you’re not using.

•	Increase your system’s memory.

For the fastest printing, try these tips:

•	Choose black ink in your printer settings if your document doesn’t include color.

•	For Windows, choose Draft for Quality Type.

•	For Macintosh, set the Quality/Speed slider to Speed.

•	If the CX7000F Series is connected to a USB hub, disconnect unused USB devices.

Faxing Problems

•	If you have problems sending a fax, make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it. Also make sure that your recipient’s fax machine is turned on and working.

•	If you have problems receiving a fax, make sure paper is loaded, the phone cable is connected correctly, and the phone line works. To automatically receive faxes, make sure you see a Y (which stands for “Yes” for auto answer) on the first screen display. See the Basics Guide for details.

•	If you see Receiving on the display but nothing prints, the fax data may be too large. Tell the sender to resend the fax in smaller sections. Or you may need to turn off the V.34 setting. See Selecting Fax Settings for details.

•	If you connected the CX7000F Series to a DSL phone line, you must install a DSL filter to the line or you won’t be able to fax. Contact your DSL provider for the necessary filter.

•	If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again. See Selecting Fax Settings for details.

Print Quality Problems

You see banding (light lines).

•	The print head nozzles may need cleaning.

•	Select a higher Quality Option or Print Quality and turn off High Speed mode. See Printing in Windows or Printing with a Macintosh.

•	Make sure the paper Type or Media Type setting matches the paper you loaded. See Selecting the Correct Paper Type for guidelines.

•	Make sure the printable side of the paper is face-up. It’s usually brighter or whiter.

•	The ink cartridges may need replacing.

•	If you have a Macintosh, try using Automatic mode. See Printing with a Macintosh for instructions.

•	Run the Print Head Alignment utility.

•

If a dotted line appears in the image, clean the document table glass with a soft, dry, lint-free cloth (paper towels are not recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Don’t spray glass cleaner directly on the glass. See Cleaning the CX7000F Series for details.

Your printout is blurry or smeared.

•	Make sure your paper isn’t damp or curled, or loaded face-down (the printable side should be face-up).

•	Use a support sheet with special paper, or try loading your paper one sheet at a time.

•	Make sure your paper meets the specifications listed in Paper.

•	Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.

•	Set the paper thickness lever to the  L position for most paper types. If you are printing on envelopes, set the lever to the  H position. See Printing Borderless Photos for details.

•	Align the print head.

•	If you are copying, make sure your original is placed flat against the document table glass and the CX7000F Series is not tilted or placed on an uneven surface.

•	Remove each sheet from the output tray as it is printed.

•	Avoid handling printouts on glossy paper for a few hours to allow the ink to set.

•	If ink smears on the back of a printout, clean the inside of the printer.

•

If you are using double-sided paper and printing heavily saturated or dark images on the front side of the paper, you may notice that smudges or marks appear on the front when you print the second side. If one side of the paper will contain a lighter image or text, print that side first to eliminate marks or smudging.

Your printout is faint or has gaps.

•	The print head nozzles may need cleaning.

•	The ink cartridges may be old or low on ink. See Replacing an Ink Cartridge for details.

•	Make sure the paper Type or Media Type setting matches the paper you loaded. See Selecting the Correct Paper Type for guidelines.

•	Make sure your paper isn’t damaged, old, dirty, or loaded face-down. If it is, reload a new stack of paper with the printable side up; it is usually brighter or whiter than the other side. For best results, use genuine Epson paper.

You see wrong or missing colors.

•	Make sure your printer software is not set to use black ink only.

•	The print head nozzles may need cleaning.

•	The ink cartridges may be old or low on ink. See Replacing an Ink Cartridge for details.

•	If you’re using Windows, try turning off PhotoEnhanceTM. Also check if you’re using a special effect that alters image colors, like Sepia.

Note:
Automatic photo correction is on by default. However, due to the complexity and nature of some photographs, not all images can be corrected.

•	For Macintosh, try using Automatic mode.

•	Try changing the Gamma setting. See Customizing Windows Print Settings or Customizing Macintosh Print Settings for details.

•	Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the ICM (Windows) or ColorSync (Macintosh) setting.

•	For best results, use genuine Epson ink and paper.

Your printout is grainy.

•	Make sure the printable side of the paper is face-up. It’s usually brighter or whiter.

•	Try using a higher quality paper or select a higher Quality Option or Print Quality setting. See Printing in Windows or Printing with a Macintosh for details.

•	Select Photo RPM for Quality Type (Windows) or Print Quality (Macintosh). Remember that this setting increases print time.

•	Run the Print Head Alignment utility.

•	You may need to increase the image resolution or print it in a smaller size. See your software documentation.

Scan Quality Problems

You see only a few dots in your scanned image.

•	Make sure the document is placed on the document table with the side to be scanned facing down. See Placing Originals for Scanning for details.

•	When scanning with the Black&White setting in Home or Professional Mode, change the Threshold setting. See Adjusting the Color and Other Image Settings for instructions.

A line of dots always appears in your scanned images.

If a dotted line appears in the image, clean the document table glass with a soft, dry, lint-free cloth (paper towels are not recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Don’t spray glass cleaner directly on the glass. See Cleaning the CX7000F Series for details.

Straight lines in your image come out crooked.

Make sure the document lies perfectly straight on the document table.

Your image is distorted or blurred.

•	Make sure the document lies flat on the document table. Also make sure your document is not wrinkled or warped.

•	Make sure you do not move the document or the CX7000F Series while scanning.

•	Make sure the CX7000F Series is placed on a flat, stable surface.

•	Select Unsharp Mask Filter in Epson Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

•	Adjust the Auto Exposure setting in Epson Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

You can also select Color Control and Continuous auto exposure in the Configuration window, or select the Color tab and click the Recommended Value button to return the Auto Exposure setting to the default. See Epson Scan Help for details.

•	Increase the Resolution setting. See Selecting the Scan Resolution for instructions.

Colors are patchy or distorted at the edges of your image.

If your document is very thick or warped at the edges, cover the edges with paper to block external light as you scan.

Your scanned image is too dark.

•	Change the Display Gamma setting to match your output device, such as a monitor or printer, in the Epson Scan Configuration window. See Epson Scan Help for details.

•	Adjust the Auto Exposure setting in Epson Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

You can also select Color Control and Continuous auto exposure in the Configuration window, or select the Color tab and click the Recommended Value button to return the Auto Exposure setting to the default. See Epson Scan Help for details.

•	Check the Brightness setting in Epson Scan’s Home or Professional Mode (see Adjusting the Color and Other Image Settings). Or adjust brightness using the Histogram in Professional Mode (see Epson Scan Help).

•	Check the brightness and contrast settings of your computer monitor.

An image on the back of your original appears in your scanned image.

If your original is printed on thin paper, images on the back may be visible to the CX7000F Series and appear in your scanned image. Try scanning the original with a piece of black paper placed on the back of it. Also make sure the Document Type and Image Type settings are correct for your original. See Selecting Basic Settings for details.

Ripple patterns appear in your scanned image.

A ripple or cross-hatch pattern (called moiré) that may appear in a scanned image of a printed document. It is caused by interference from the differing pitches in the scanner’s screen and the halftone screen in your original.

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Select the Descreening Filter check box in Epson Scan’s Home or Professional Mode window. In Professional Mode, set the Screen Ruling of the Descreening Filter setting to an appropriate setting for your document and deselect the Unsharp Mask Filter setting. See Adjusting the Color and Other Image Settings for instructions.

•	Select a lower Resolution setting. See Selecting the Scan Resolution for instructions.

Characters are not recognized well when converted into editable text (OCR).

•	Make sure the document lies perfectly straight on the document table.

•	In Home Mode, select Black&White as the Image Type setting. In Professional Mode, select None for the B&W Option setting. Then try adjusting the Threshold setting.

•	Check your OCR software manual to see if there are any settings you can adjust in your OCR software.

Scanned colors differ from the original colors.

•	Change the Image Type setting in Epson Scan’s Home or Professional Mode. See Selecting Basic Settings for instructions. Select different combinations of this setting and the others mentioned below.

•	Change the Display Gamma setting to match your output device, such as a monitor or printer, in the Epson Scan Configuration window. See Epson Scan Help for details.

•	Adjust the Auto Exposure setting in Epson Scan’s Professional Mode. Also try selecting a different Tone Correction setting. See Adjusting the Color and Other Image Settings for instructions.

•	Try selecting the following settings in the Configuration window: Color Control, Continuous auto exposure, and Recommended Value (on the Color tab). Also try turning off the Fast Preview setting. See Epson Scan Help for details.

•	Check the color matching and color management capabilities of your computer, display adapter, and software. Some computers can change the palette of colors on your screen. See your software and hardware manuals for details.

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Use the color management system for your computer: ICM for Windows or ColorSync for Macintosh. With Windows, add a color profile that matches your monitor to improve on-screen color matching. (Exact color matching is very difficult. Check your software and monitor documentation for information on color matching and calibration.)

•	Printed colors can never exactly match the colors on your monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK (cyan, magenta, yellow, and black).

You have trouble adjusting the scan area in the thumbnail preview.

•	Create a marquee or adjust the existing marquee to select the area you want to scan. See Adjusting the Scan Area (Marquee) for instructions.

•	In the Configuration window, adjust the thumbnail cropping area using the Thumbnail Cropping Area slide. See Epson Scan Help for details.

•	Switch to the Normal preview type (if available) and preview your image again. See Previewing and Adjusting the Scan Area for instructions.

Paper Feeding Problems

Paper doesn’t eject fully or is wrinkled.

•	If the paper doesn’t eject fully, you may have set the wrong paper size. Press the  Start Color/OK button to eject the paper, and then select the correct paper size.

•	If it’s wrinkled when it ejects, the paper may be damp or too thin. See the Paper specifications.

Paper doesn’t feed correctly or jams in the printer.

•	If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to separate the sheets a little. Then reload it against the right edge, behind the tabs, and slide the left edge guide against the paper (but not too tightly). Make sure the paper is not in front of the feeder guard.

•	If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

•	Don’t load too many sheets at once (up to 20 sheets of photo paper or 100 sheets of plain paper). See Special Papers for details.

•	Heavily saturated prints may curl, causing a paper jam when printing on both sides of the paper.

•	If paper is jammed, you see the message Paper jam on the display. Follow these steps to clear the jam:

1.	Press the  Start Color/OK button to eject the jammed paper. If the jammed paper is not ejected, go to the next step.

2.	If the paper is stuck near the sheet feeder or output tray, gently pull it out.

•	If the paper is stuck inside the CX7000F Series, press the  On button to turn it off. Open the scanner and remove any paper inside, including any torn pieces. Do not pull it backward however; this can damage the sheet feeder. Close the scanner, then turn the CX7000F Series back on.

If your paper loads incorrectly or jams frequently:

•	Use new, smooth, high-quality paper, loaded printable side up.

•	Flip through the edges of the stack of paper to separate the sheets.

•	Don’t load paper above the arrow mark inside the left edge guide.

•	Place the paper against the right edge behind the tab. Slide the left edge guide against it, but not too tightly.

•	If you’re printing on both sides of the paper, try loading fewer sheets.

Miscellaneous Printout Problems

The image is inverted, as if viewed in a mirror.

•	Turn off the mirror setting in your application program.

•	For Windows, turn off Mirror Image in the Page Layout window of your printer driver.

•	For Macintosh, turn off Flip Horizontal in the Print Settings window.

The CX7000F Series prints blank pages.

•	If you’re using Windows, make sure the CX7000F Series is selected. For Macintosh, make sure your printer is selected in the Page Setup and Print windows.

•	The print head nozzles may need cleaning. See Cleaning the Print Head for instructions.

The margins are incorrect.

•	Make sure the paper settings are correct for your paper size. For instructions, see Printing in Windows or Printing with a Macintosh.

•	Make sure the paper you loaded matches the paper size and paper type settings you selected on the CX7000F Series control panel or in your printer software.

•	Choose the correct margins for your paper size.

•	If you’re using Macintosh, make sure you choose the same printer in the Page Setup window and the Print window.

•	Use the Print Preview option in your printer software to check your margins before you print.

•	Make sure your paper is positioned next to the right side of the feeder.

Output is not what you expect when printing borderless photos.

•	Make sure you are printing on papers that support borderless printing. See Loading Paper for Borderless Photos for details.

•	Use the expansion setting to adjust how the image fits on the page. See Printing Borderless Photos for details.

•	Don’t choose a custom paper size setting when printing borderless photos.

Too many copies are printing.

Make sure that the Copies option in your printer software or program is not set for multiple copies.

You see incorrect characters.

•	Make sure the USB cable is securely connected and meets the requirements listed in Specifications. Then try printing again.

•	Make sure your printer is selected in Windows, or is set as the active printer in Print Center (Macintosh).

•	If you’re using a switch box or USB hub with your printer, connect the printer directly to your computer.

The image size/position is incorrect.

Make sure the paper and layout options are set correctly.

There are scratches on your print.

If you’re printing on glossy paper, prints may be scratched if not handled properly. Don’t place objects on top of your prints, and be careful not to scratch them with your fingernails. For best results, frame your prints under glass.

Uninstalling Your Software

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Windows

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Macintosh

Windows

1.	Turn off the CX7000F Series.

2.	Disconnect the USB cable from the CX7000F Series.

3.	Click Start or , and select Programs or All Programs.

4.	Select EPSON or Epson Printers, then select Epson Printer Software Uninstall.

Note:
With Windows Vista, click Continue, then go to step 5.

5.	In the next window, select EPSON Stylus CX7000F Series and click OK. Then follow the on-screen instructions.

6.	Open the Windows Control Panel then click Uninstall a program under Programs (Windows Vista) or double-click Add or Remove Programs (other Windows versions).

7.	Click EPSON Scan in the list of currently installed programs and click Uninstall/Change (Windows Vista), Change/Remove (Windows XP or 2000) or Add/Remove (Windows 98SE or Me).

Note:
With Windows Vista, click Continue, click Next, and continue with step 9.

8.	When the confirmation window appears, click Yes.

9.	Follow the on-screen instructions to uninstall Epson Scan.

In some cases, a message may appear to prompt you to restart the computer. If so, make sure Yes, I want to restart my computer now is selected and click Finish.

10.	Restart your computer, then see the Start Here sheet to reinstall your software.

Macintosh

1.	Quit all running applications.

2.	Insert the Epson printer software CD-ROM into your Macintosh.

3.	Open the Epson CD-ROM desktop icon.

4.	Double-click the English folder, then double-click the OSX folder.

Note:
You may have to scroll down to see these folders.

5.	Double-click the Installer icon.

Note:
If the Authenticate dialog box appears, enter your password or phrase and click OK.

6.	When the Installer window appears, select Uninstall from the pop-up menu in the upper left and click Uninstall.

7.	Follow the on-screen instructions to uninstall the printer software.

Note:
If the name of your printer remains in the Printer Center or Printer Setup Utility, select it from the Printer List and click Delete.

8.	Now, open the Common folder, then open the EPSON Scan folder.

9.	Double-click the EPSON Scan Installer icon.

10.	When the Installer window appears, select Uninstall from the pop-up menu at the top and click the Uninstall button.

11.	Restart your Macintosh, then see the Start Here sheet to reinstall your software.