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Troubleshooting / Customer Support Information

Contacting Customer Support

If you are having problems with your scanner or the EPSON Scan software, see the contact information below.

Note:

For help using any other software that came with your scanner, see the electronic documentation included with that software, or see the "Where To Get Help" section in your printed User's Guide.

Epson Technical Support

Internet Support

Visit Epson’s support website for solutions to common problems with your scanner. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call for support, please have the following information ready:

Product name (Epson Expression 10000XL)

Product serial number (located on the back of the scanner)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

Then call:

U.S.: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday

Canada: (905) 709-3839, 6 AM to 6 PM, Monday through Friday

Toll or long distance charges may apply.

Purchase Supplies and Accessories

You can purchase accessories from an Epson authorized reseller. To find the nearest reseller, call 1-800-GO-EPSON (1-800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).

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