Software Reference Guide

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Troubleshooting

Software Operation Problems

You cannot start EPSON TWAIN Pro.
You can't select optional equipment (Auto Document Feeder or Transparency Unit).
Pressing the Start button does not start Scanning.

You cannot start EPSON TWAIN Pro.

Make sure the scanner is turned on.

Make sure the interface cable meets the requirements of your interface board. See the manual that comes with the interface board.

Turn off the scanner and computer and check the connection between the scanner and the computer.

Make sure the interface board is installed correctly.

Make sure that EPSON TWAIN Pro is selected in your application software.

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You can't select optional equipment (Auto Document Feeder).

Make sure the optional equipment is installed correctly. See your scanner manual.

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Pressing the Start button does not start Scanning.

For Windows 95 and NT 4.0
Make sure the Scanner Monitor software is running and check the Scanner Monitor's Launch Application path is set correctly.
For Windows 98
Click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is clear. And make sure the Start button is selected as the Scanner events, and at least one scanner event recognizable application in the Send to this application box is selected.

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