Online Reference Guide

Index	Help	Safety

Contents	Glossary

Troubleshooting / Contacting Customer Support

For Users in North America

If you purchased your product in the United States or Canada, Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.
Automated Telephone Services	A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdvice ^SM Express Code is 70505. Use this code to quickly select the Epson GT-15000 in SoundAdvice.

To speak to a technical support representative, dial: (562) 276-4382 (U.S.), or (905) 709-3839 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name (Epson GT-15000)

Product serial number

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

Note:

For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase supplies and accessories from an authorized Epson reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit http://www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for reseller referral.

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