If you connected your mobile device to your printer using Bluetooth, try these solutions:
- Make sure the mobile device's Bluetooth is turned on.
- Check to see if the printer's
Bluetooth light is pulsing. If not, enable Bluetooth on the printer and try pairing
with the printer again. - Check if the printer is communicating with another mobile device. The printer can only communicate with one device at a time.
- If the printer is connected to a computer with a USB cable, it cannot communicate using Bluetooth. Disconnect the USB cable and try pairing the printer again.
- Check your mobile device for any messages.