Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows or Mac computer.

Load a few sheets of plain paper in the product.
Do one of the following:
- Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
- OS X 10.6/10.7/10.8/10.9: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
- OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, select your product, and select Open Print Queue. Select Utility.
Select Head Cleaning. You see a window like this:
Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
Caution:

Never turn off the product during a cleaning cycle or you may damage it.
When the power light stops flashing and remains on, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
Check the printed pattern to see if there are gaps in the lines.
Print head is clean

Print head needs cleaning
- If there are no gaps, click Finish.
- If there are gaps or the pattern is faint, click Clean to clean the print head again.

If quality still does not improve after cleaning the print head 3 times, flush the ink tube.