Where To Get Help
Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below:
Telephone support service in the United States and Canada
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Service
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Access
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World Wide Web
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From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.
You can learn more about PictureMate by visiting www.MyPictureMate.com. At this site, you can find information about PictureMate, support, special offers, and accessories.
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Automated Telephone Services
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A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdvice 
Express code is 70615. Use this code to quickly select PictureMate in SoundAdvice.
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Telephone support service in Latin America
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Country
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Telephone number
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Argentina
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(54-11) 4346-0300
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Brazil
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(55-11) 4196-6350
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Chile
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(56-2) 200-3400
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Costa Rica
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(506) 210-9555
(1-800) 377-6627
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Colombia
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(57-1) 523-5000
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Mexico
Mexico City
Other cities
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(52-55) 1323-2052
01-800-087-1080
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Peru
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(51-1) 224-2336
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Venezuela
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(58-212) 240-1111
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Note: If your country does not appear on the list, contact your nearest sales office. Toll charges may apply.
To speak to a technical support representative, dial:
- U.S.: (562) 276-7282, 6 am to 8 pm, Pacific Time, Monday through Friday and 7 am to 4 pm, Saturday.
- Canada: (905) 709-2567, 6 am to 6 pm, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Before you call, please have the following information ready:
- Product name (PictureMate Deluxe Viewer Edition)
- Product serial number (located on the back of PictureMate)
- Proof of purchase (such as a store receipt) and date of purchase
- Computer configuration
- Description of the problem
You can purchase a PictureMate Print Pack, which includes everything you need to print in one box: PictureMate Photo Paper and a PictureMate Photo Cartridge. You can also purchase a PictureMate battery, Carrying Case, and other PictureMate accessories from an Epson authorized reseller.
For product information and to find the nearest authorized reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, please visit the Epson Store at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for reseller referral. In Latin America, please call your nearest Epson sales office or visit www.latin.epson.com.