Where To Get Help
Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below:
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Service
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Access
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World Wide Web
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From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.
You can learn more about PictureMate by visiting www.MyPictureMate.com. At this site, you can find information about PictureMate, support, special offers, and accessories.
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Automated Telephone Services
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A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdviceSM Express Code is 70540. Use this code to quickly select PictureMate in SoundAdvice.
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To speak to a technical support representative, dial:
- U.S.: (562) 276-7282, 6 am to 8 pm, Pacific Time, Monday through Friday and 7 am to 4 pm, Saturday.
- Canada: (905) 709-2567, 6 am to 6 pm, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Before you call, please have the following information ready:
- Product name (PictureMate)
- Product serial number (located on the bottom of PictureMate)
- Proof of purchase (such as a store receipt) and date of purchase
- Computer configuration
- Description of the problem
You can purchase a PictureMate Print Pack, which includes everything you need to print in one box: PictureMate Photo Paper and a PictureMate Photo Cartridge. You can also purchase a PictureMate carrying case and other PictureMate accessories from and authorized Epson dealer.
To find the nearest dealer, please call 800-GO-EPSON (800) 873-7766. To purchase online, visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.