If you need to uninstall and then reinstall your software to solve your problem, see Uninstalling PictureMate Software.
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Carefully follow the installation instructions in the Basics book. Do not connect PictureMate to the computer until you are instructed to. Then connect the USB cable securely to the PictureMate and the computer. Also make sure your system meets the requirements listed in System Requirements.
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Close other programs, including screen savers and virus protection software, and try installing again.
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If you are using a Macintosh and you do not see your PictureMate model listed in the Format for menu on the Page Setup window, you may need to set up PictureMate in Print Center or the Printer Setup Utility. See the Basics book for instructions.
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For Windows 2000, if you see an error message or your software doesn’t install correctly, you may not have software installation privileges. Contact your System Administrator.
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Make sure Windows Vista, 98SE, Me, 2000, XP, or XP Professional x64 Edition was preinstalled on your system. The USB Printer Device Driver may not install correctly if you’ve upgraded from Windows 95.
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Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details. If it’s not working, contact your computer manufacturer.
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If you’re printing over a network, see Setting Up Network Printing for instructions on configuring your PictureMate software for use on a network.
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If you have a previous version of the PictureMate software installed, make sure you uninstall it before installing the software for PictureMate. See Uninstalling PictureMate Software.
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The On light and photo viewer screen don’t turn on.
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Press the
 On button again to turn on PictureMate. |
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If you’re using the optional battery, it may not be charged. Connect the AC adapter and plug it into an electrical outlet to charge the battery.
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If you’re using the optional battery, PictureMate automatically turns off after 15 minutes if it is not being used. Press the
 On button to turn it back on. |
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If you’re printing from your computer, make sure the USB cable is connected securely at both ends and that the cable meets the requirements in System Requirements.
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If you’re printing on a network, see Setting Up Network Printing for instructions on configuring your PictureMate software for use on a network.
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The screen turns off after 13 minutes if PictureMate is not used. Press any button to turn it back on.
The first time you install the photo cartridge, PictureMate charges its print head for about three minutes. Wait until charging finishes before you turn it off, or it may charge improperly and use more ink the next time you turn it on.
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Make sure paper is not jammed and is loaded correctly, and make sure the handle is not resting on the paper; see Loading Paper.
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If you’re printing a high-resolution image, you may need more than the minimum requirements listed. You may also need to:
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Turn off special features such as PhotoEnhance, Color Effects, and Red-Eye Reduction. See Doing More With Your Photos for details.
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Before you print from your computer, select No Correction (instead of Auto Correction) in your print settings. See Printing From Your Computer for instructions.
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Photos must be JPEG or uncompressed TIFF format and taken with a DCF-compliant digital camera (a camera that complies with the Design rule for Camera File system).
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If you access the card from your computer and delete files, the card may not work correctly with your camera. Always delete pictures using your camera.
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If you copy files from Adobe Photoshop to a memory card, save them as RGB images using the standard save option (non-progressive). Files saved in the CMYK format may not print with the colors you expect.
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If you’re using Windows XP or XP Professional x64 Edition, you may need to install your Windows storage device driver. See your Windows help for more information.
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The print head may need cleaning; see Improving Print Quality for instructions.
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The Print Pack may need replacing; see Replacing the Print Pack for instructions.
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The print head may need aligning; see Improving Print Quality for instructions.
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Make sure your paper isn’t damp or curled, or loaded face down (load it glossy or whiter side up). If it’s damp or curled, load new paper.
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The print head may need cleaning; see Improving Print Quality for instructions.
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The print head may need aligning; see Improving Print Quality for instructions.
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Remove each photo from the output tray after printing. Let each photo sit for a minute before handling it.
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The print head may need aligning; see Improving Print Quality for instructions.
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You may need to increase the image resolution or print it in a smaller size; see your software documentation.
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The print head may need cleaning; see Improving Print Quality for instructions.
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The photo cartridge may be old or low. See Replacing the Print Pack for instructions on replacing it.
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Make sure your paper isn’t damaged, old, dirty, or loaded face down. If it is, load new paper with the glossy or whiter side up.
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If you are printing from your computer, make sure the Color Option is not set to Black & White or Sepia. See Printing From Your Computer.
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The print head may need cleaning; see Improving Print Quality for instructions.
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The photo cartridge may be old or low. See Replacing the Print Pack for instructions on replacing it.
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Turn on the PhotoEnhance or P.I.M. setting, or try manually adjusting the brightness, saturation, or sharpness. See Doing More With Your Photos.
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If you copy files from Adobe Photoshop to a memory card, save them as RGB images using the standard save option (non-progressive). Files saved in the CMYK format may not print with the colors you expect.
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If paper doesn’t feed, remove it, separate the sheets slightly, reload it between the edge guides, and make sure the guides aren’t too tight; see Loading Paper.
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Remove any sheets behind the jammed paper and press OK to eject the jammed paper. Don’t pull out jammed paper from the top of PictureMate.
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If you are printing from your computer, make sure PictureMate is selected in your program or is the active printer in the Macintosh Print Center.
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The print head may need cleaning; see Improving Print Quality for instructions.
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Check the Layout setting. See Choosing a Layout (if printing directly from PictureMate) or Printing From Your Computer (if printing from a computer) for instructions.
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When you print borderless photos, PictureMate automatically expands your images. If too much of your photos are cut off around the edges or if the borders are skewed, you can adjust the amount of expansion. See Adjusting Borderless Expansion and Cropping (if printing directly from PictureMate) or Printing From Your Computer (if printing from a computer).
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Your photo size may not match the width/height proportions (aspect ratio) of PictureMate photo paper or the layout you’re using. Photos may be cropped to fit the paper and layout.
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If your camera supports DPOF, you can pre-select photos so PictureMate knows exactly what to print. See Printing Camera-Selected DPOF Photos for more information.
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If your camera supports PictBridge or USB DIRECT-PRINT printing, you can connect it to PictureMate and control printing from the camera. See Printing From a Digital Camera for details.
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Make sure that the Copies option in your software (printing from computer) or on PictureMate (printing without computer) is set for the number of copies you want to print. See Printing From Your Computer or Printing Without a Computer for instructions.
You may need to uninstall and then reinstall your PictureMate software on your computer. This may be necessary when you upgrade your operating system, for example. However, you don’t need to uninstall ArcSoft PhotoImpression or this on-screen User’s Guide. Follow the steps in these sections:
Tip: It’s a good idea to check Epson’s PictureMate Snap or PictureMate Flash support website periodically for free updates to your PictureMate printer software. Download instructions are posted for your convenience. With Windows, you can also go to the Start menu, open Programs or All Programs, select EPSON, and click the PictureMate Driver Update option for printer driver updates.
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Double-click My Computer, open Control Panel, then select Add/Remove Programs. In Windows Vista, click
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Click EPSON Printer Software in the program list and click the Add/Remove, Change/Remove, or Uninstall/Change button.
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In the next window, make sure your EPSON PictureMate model printer icon is selected and click OK. Then follow the on-screen instructions.
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In Windows 98SE or Me, click EPSON USB Printer Devices in the program list and click the Add/Remove button.
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When you are ready to reinstall the PictureMate software, follow the instructions for your operating system in your Basics book.
Note: Remember that you don’t need to reinstall ArcSoft PhotoImpression or on-screen User’s Guide, and you won’t see the license agreement.
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When you are ready to reinstall the PictureMate software, follow the instructions for your operating system in your Basics book.
Note: Remember that you don’t need to reinstall ArcSoft PhotoImpression or your on-screen User’s Guide, and you won’t see the license agreement.