Solving Problems


If your PictureMate Pal has any problems, see these sections for solutions:

If you need to uninstall and then reinstall your software to solve your problem, see Uninstalling PictureMate Pal Software.

If the solutions here don't solve your problem, see Where To Get Help.

Error Messages

If you see one of these messages on the PictureMate Pal screen, here's what to do:

Message
What to Do
Not initial cartridge. Use initial cartridge.
You need to insert the initial photo cartridge that comes with PictureMate Pal the first time you charge it. Remove the installed cartridge and install the initial cartridge instead. See Removing and Installing a Photo Cartridge.
Print Pack is low. Replace Print Pack soon.

or

Print Pack is very low. Replace Print Pack soon.
Your Print Pack is running low. If you are trying to clean the print head, you must replace the Print Pack first. Purchase a PictureMate 200 Series Print Pack and replace it. See Replacing the Print Pack.
Replace Print Pack now.
Purchase a PictureMate 200 Series Print Pack and replace the photo cartridge. If the cartridge is new, make sure it is inserted correctly. See Replacing the Print Pack.
Paper out. Load paper and press OK.
Load paper, or remove and reload paper, then press OK to clear this message and resume printing. See Loading Paper for loading instructions.
Paper jam. Clear jam and press OK.
Remove any sheets behind the jammed paper and press OK to eject the jammed paper. Don't pull out jammed paper from the top of PictureMate Pal. If your PictureMate Pal jams frequently, see Paper doesn't feed correctly or jams in PictureMate Pal.
Close the cartridge door.
The cartridge door is not closed completely on the back of PictureMate Pal. Make sure the door clicks shut.
No cartridge installed. Insert cartridge now.
The photo cartridge was removed or not installed correctly. Install a new photo cartridge. See Replacing the Print Pack.
Cartridge not recognized. Replace Print Pack.
Install a genuine PictureMate 200 Series photo cartridge. See Replacing the Print Pack.
No photos on memory card.
No compatible photos are on the inserted memory card. Insert a card with photos or one with compatible file types. See Photo Image File Requirements.
Memory card not recognized.
Use a compatible memory card. Format the card with your camera, not a computer. See Compatible Memory Cards and the supported file types in Photo Image File Requirements.
Error in data. Printouts may be affected.
Data in your photo files may be corrupted and may affect your printouts.
Bluetooth adapter error.
Disconnect the adapter, then reconnect it to PictureMate Pal. See Printing Wirelessly From a Bluetooth Device.
The image is too large.
The image you are trying to print from a Bluetooth device is too large. Print the photo from a memory card or your computer instead.
The image is too complex.
The image you are trying to print from a Bluetooth device is too complex. Print the photo from a memory card or your computer instead.
External device not recognized.
An unsupported device is connected to the  port on the back of PictureMate Pal. Disconnect the device.
Printer error.
Turn off PictureMate Pal, wait a few seconds, then turn it on again. If the error does not clear, contact Epson as described in Where To Get Help.
Service required.
Parts inside PictureMate Pal are near or at the end of their service life. Contact Epson as described in Where To Get Help.

Problems and Solutions

For solutions to specific problems, see these sections:

Software Installation Problems

You're having problems installing the PictureMate Pal software.

Printing and Operation Problems

The On light and photo viewer screen don't turn on.

PictureMate Pal is on, but nothing prints.

The photo viewer screen goes blank.

The screen turns off after 13 minutes if PictureMate Pal is not used. Press any button to turn it back on.

PictureMate Pal sounds as though it is printing, but nothing prints.

PictureMate Pal makes noise when you turn it on or after it has been sitting for awhile.

PictureMate Pal is performing routine maintenance.

Printing is too slow.

If you're printing a high-resolution image, you may need more than the minimum requirements listed. You may also need to:

For the fastest printing, try these tips:

Memory Card Problems

Print Quality Problems

You see banding (light lines) in your prints.

Your photo is blurry or smeared.

Your photo is grainy.

Your photo is faint or has gaps in the image.

Colors in your photo are wrong or missing.

Problems With Paper Feeding

Paper doesn't eject fully or is wrinkled.

The paper may be damp. Load new paper.

Paper doesn't feed correctly or jams in PictureMate Pal.

If your paper loads incorrectly or jams frequently:

Miscellaneous Printout Problems

PictureMate Pal prints blank pages.

The borders or layout are incorrect.

The wrong photo is printed.

Too many copies are printing.

Make sure that the Copies option in your software (printing from computer) or on PictureMate Pal (printing without computer) is set for the number of copies you want to print. See Printing From Your Computer or Printing Without a Computer for instructions.

Uninstalling PictureMate Pal Software

You may need to uninstall and then reinstall your PictureMate Pal software on your computer. This may be necessary when you upgrade your operating system, for example. However, you don't need to uninstall ArcSoft PhotoImpression or this on-screen User's Guide. Follow the steps in these sections:

Uninstalling From a Windows Computer

  1. Double-click My Computer, then double-click the Control Panel icon.
  2. Double-click Add/Remove Programs.
  3. Click EPSON Printer Software in the program list and click the Add/Remove or Change/Remove button.
  4. In the next window, make sure your EPSON PictureMate PM 200 printer icon is selected and click OK. Then follow the on-screen instructions.
  5. In Windows 98SE or Me, click EPSON USB Printer Devices in the program list and click the Add/Remove button.
  6. When you see the prompt asking if you want to reboot, click No.
  7. Restart your computer.

When you are ready to reinstall the PictureMate Pal software, follow the instructions for your operating system in your Basics book.

Note: Remember that you don't need to reinstall ArcSoft PhotoImpression or on-screen User's Guide, and you won't see the license agreement.

Uninstalling From a Macintosh

Follow these steps to uninstall your PictureMate Pal driver:

  1. Open your Applications > Utilities folder.
  2. Double-click the Printer Setup Utility or Print Center icon.
  3. Select PictureMate PM 200 and click Delete.
  4. Close Printer Setup Utility or Print Center.

When you are ready to reinstall the PictureMate Pal software, follow the instructions for your operating system in your Basics book.

Note: Remember that you don't need to reinstall ArcSoft PhotoImpression or your on-screen User's Guide, and you won't see the license agreement.