Solve Problems : Problem-solving Tools

Check LCD Display Screen Messages (NX410 Series)
Follow the instructions on the display screen to solve most common problems. If you see one of the error messages below, follow the steps here to proceed.
 
Press the OK button to replace ink cartridges.
If you just replaced a cartridge and the message still appears, the cartridge is not installed correctly. Press the OK button to move the cartridges to the replacement position. Press down on all the installed cartridges, then press the OK button to continue.
Paper jam. Open the scanner unit and remove the paper.
Press the Start button to eject the paper inside. See your documentation.
Paper is jammed in the printer. Turn off the printer, open the scanner unit, remove paper. See your documentation.
No photos could be recognized. Make sure photos are positioned correctly. See your manual.
A printer error has occurred. Turn off the printer, then press On button to turn on. See your documentation.
Turn your Epson printer off, make sure no paper is jammed inside, and turn it back on. If the error is not resolved, contact Epson for help.
A scanner error has occurred. See your documentation.
The printer’s ink pads are nearing the end of their service life. Contact Epson Support.
The printer’s ink pads are at the end of their service life. Contact Epson Support.
Cannot recognize the memory card or disk.
The memory card is not inserted correctly or there is a problem with the card. Remove it and check the card. Make sure the card is compatible with your Epson printer.