Solve Problems

Solve Problems
If you have a problem using your Epson printer, check these sections for guidance in diagnosing and solving the problem:
Checking for Software Updates
Problem-solving Tools
Problems and Solutions
Re-installing Software
Getting More Help
Note:
If the On light is solid green and the display screen goes dark, your Epson Stylus NX420 Series is in sleep mode to save power. This occurs after several minutes of inactivity. Press any button (except the On button) to wake it up.

If you’re having problems setting up or using your printer on a network, check the troubleshooting tips in the Quick Guide.