EPSON Support
Epson Stylus Photo 2200
Date: 2002/12/06
FAQ Version 1.1                                                                                                     Return to EPSON Stylus Photo 2200 Support Menu

Index of Frequently Asked Questions
  • Product Controls
  • General Printer Questions and Answers
  • Printer Driver Questions
  • Ink Cartridge Questions
  • Printing Questions
  • Windows Questions
  • Macintosh Questions
  • Diagnosing Printer Problems
  • Media Questions
    General Printer Questions and Answers
  • Q: What is the proper way to turn off the printer?
  • Q: Where can I find the printer manual?
  • Q: Which computer interfaces does this printer support?
  • Q: Can this printer be networked?
  • Q: What are the system requirements for using this printer with a PC?
  • Q: What are the system requirements to use this printer with a Macintosh?
  • Q: What steps need to be taken when transporting the Printer?
  • Q: Does this printer support Adobe Postscript fonts?
  • Q: What are the differences between the EPSON Stylus Photo 2000P and the Photo 2200?
  • Q: How should I set the paper thickness adjustment lever on my printer?

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    Ink Cartridge Questions
  • Q: How do I install my ink cartridge for the first time?
  • Q: Which ink cartridges should I use with this printer?
  • Q: When should I use the optional Matte Black ink cartridge?
  • Q: How do you swap the Photo or Matte Black ink cartridge?
  • Q: How do I replace an ink cartridge when an ink low or out condition occurs?
  • Q: Is it safe to temporarily remove and reinstall the same ink cartridge?
  • Q: Can the printer still print if an ink cartridge is empty or not installed?
  • Q: Can the Epson ink cartridges be refilled or can 3rd party ink cartridges be used without voiding the warranty?
  • Q: How long should an ink cartridge remain in the printer if it's not used often?

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    Printer Driver Questions
  • Q: How can I obtain the latest printer drivers?
  • Q: How do I install the driver from the EPSON Stylus Photo 2200 CD-ROM in Windows with a USB connection?
  • Q: How do I uninstall the printer driver from Windows?
  • Q: How do I install a printer driver from the EPSON Stylus Photo 2200 CD-ROM on a Macintosh using OS 8.6 to 9.x with USB or FireWire connection?
  • Q: How do I install a printer driver from the EPSON Stylus Photo 2200 CD-ROM on a Macintosh using OS X with USB or FireWire connection?
  • Q: How do I uninstall the printer driver from my Macintosh?
  • Q: How do I install the optional software programs from the EPSON CD-ROM?

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    Windows Questions
  • Q: What are the system requirements for using this printer with a PC?
  • Q: How can I maximize the print speed from my PC?
  • Q: Why can't I print from a particular Windows application in color?
  • Q: How can I stop the Separator Page from printing in Windows ME?
  • Q: After I installed my printer software in Windows 98, I cannot run ScanDisk. What happened?
  • Q: Is there any difference in printing performance between the parallel and USB interfaces?

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    Macintosh Questions
  • Q: How do I install a printer driver from the EPSON Stylus Photo 2200 CD-ROM on a Macintosh using OS 8.6 to 9.x with USB or FireWire connection?
  • Q: How do I install a printer driver from the EPSON Stylus Photo 2200 CD-ROM on a Macintosh using OS X with USB or FireWire connection?
  • Q: How do I uninstall the printer driver from my Macintosh?
  • Q: What are the system requirements to use this printer with a Macintosh?
  • Q: How can I maximize the print speed on my Macintosh?
  • Q: Why am I getting a memory error message when I try to print from my Macintosh?
  • Q: A portion of my image doesn't print when I'm printing from my Macintosh.
  • Q: Whenever I try to print from my Macintosh, I get a type 11 error and my system locks up. What's wrong?
  • Q: I am getting the message "Sorry SP2200 cannot be used" when I try to select the "SP2200" icon in the Chooser. What should I do?
  • Q: I'm having problems printing from an iMac OS 8.1 system. What is wrong?

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    Diagnosing Printer Problems
  • Q: The printer won't feed paper. What should I do?
  • Q: The power light is on, but nothing prints. What should I do?
  • Q: The printer sounds like it is printing, but no ink is on the paper. What's wrong?
  • Q: Vertical lines are not aligned or vertical banding appears. How can I correct this?
  • Q: How can I stop the printer from feeding multiple pages at the same time?
  • Q: Sometimes the paper doesn't eject all the way or is wrinkled. What should I do?
  • Q: Why are my margins incorrect?
  • Q: What should I do if I have roller marks on my printout?
  • Q: Why does the image look inverted, as if viewed in a mirror?
  • Q: Does the printer have a self diagnostic feature?
  • Q: What should I do to stop ink smears on the edges of pages cut using the automatic roll paper cutter?
  • Q: How can I tell if there is a problem from the lights on the control panel?

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    Printing Questions
  • Q: The colors of my image on my monitor do not match the output from my printer. What is wrong?
  • Q: The quality of my printed output is unacceptable. What can I do to improve this?
  • Q: How long should my printed pictures last?
  • Q: Why do I notice slightly different color shifts under different light sources?
  • Q: What should I do if the printed image has horizontal banding?
  • Q: What should I do if my printout is smeared or blurry?
  • Q: How do I align the print heads if vertical lines are not aligned?
  • Q: Vertical lines are not aligned or vertical banding appears. How can I correct this?
  • Q: Why are my margins incorrect?
  • Q: How can I tell when the printer is receiving data from the computer?
  • Q: How can I cancel a print job and clear the printer's memory?
  • Q: Why does the image look inverted, as if viewed in a mirror?
  • Q: Why can't I print web pages the way they are displayed on my monitor?
  • Q: How do you clean the print heads from the Printer driver menu?
  • Q: When using an ICC printer profile with Adobe Photoshop what settings are recommended to reduce the reddish cast from my image?

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    Media Questions
  • Q: How do you select the correct media type?
  • Q: How should I preserve my pictures?
  • Q: Can I use the cleaning sheets that are included with any special media I purchase?
  • Q: Can I use sheet labels with this printer?
  • Q: How do I load and print on thick media?
  • Q: Does this printer support borderless printing?
  • Q: Does this printer support 4" x 6" media with Micro-perforated edges?
  • Q: What is the best media to use for everyday printing?
  • Q: Does the type of paper I use really make a difference?
  • Q: How should I set the paper thickness adjustment lever on my printer?
  • Q: How many sheets of paper can I load in the sheet feeder?

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    Product Controls: Stylus Photo 2200

    Power Button - Used to power the printer off and on.
    Always use the printer's power button. Never use an external switch, such as a power strip, surge protector, or power protector, to turn off the printer. It can be harmful to your printer if you turn the printer off using an external switch as the print heads may be improperly positioned.

    Ink Button - Used to clean the print head and to replace the ink cartridges.
    To clean the print heads make sure the printer is turned on but not printing, and the red error light is off. Press and hold the Ink button for three seconds. Cleaning takes about 30 seconds, during which the printer makes some noise and the power light flashes. When the cleaning cycle is complete, the power light will stop flashing.

    Roll paper button - Used to feed the roll paper.

    Paper Button - Used to feed sheet paper in the printer.

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    Q: What is the proper way to turn off the printer?

    A: Always use the printer's power button. Never use an external switch, such as a power strip, surge protector, or power protector, to turn off the printer. It can be harmful to your printer if you turn the printer off using an external switch as the print heads may be improperly positioned.

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    Q: Where can I find the printer manual?

    A: Your printer software CD-ROM includes an electronic Reference Guide for your printer. The manual is in HTML format, so you need a browser such as Internet Explorer 4.0 or later or Netscape Navigator 3.0 or later to view it. If you are using a different browser, the pages may not display correctly. (A browser is not included on the printer software CD-ROM.) The manual installer installs EPIC to view animated printer movies and the Reference Guide.

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    Q: Which computer interfaces does this printer support?

    A: The printer has a parallel port, USB port and an IEEE-1394 FireWire port.

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    Q: Can this printer be networked?

    A: Yes, it can be used with the Epson External 10/100 Ethernet Print Server (model C823781).

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    Q: What are the system requirements for using this printer on a PC?

    A: PC Requirements
  • Microsoft Windows compatible PC with a Pentium ® II 266 MHz (Windows 98 or Me) or 350 MHz (Windows 2000 or XP) or better processor (Pentium III 500 MHz recommended)
  • 128MB RAM or more recommended)
  • 200MB of free hard disk space or more recommended)
  • VGA, Super VGA, or better display adapter and monitor
  • CD-ROM or DVD drive for installing the printer software
  • Parallel connection: a high-speed, bidirectional, IEEE-1284 compliant parallel cable (6 to 10 feet long) with a D-SUB, 21-pin, male connector (computer end) and a 36-pin Centronics® compatible connector (printer end)
  • IEEE-1394 connection: an OHCI-compliant IEEE-1394 port or interface card and an IEEE-1394 cable
  • USB connection: a Windows-compliant USB port and a shielded USB "AB" cable
  • Caution: Using an improperly shielded USB cable - especially more than 6.5 feet (2 meters) long - may cause the printer to malfunction.

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    Q: What are the system requirements for using this printer with a Macintosh computer?

    A: Macintosh Requirements
  • An Apple ® iMac ™ series, Power Macintosh® G3 or G4, PowerBook®, or iBook™
  • Mac OS 8.6 through OS X 10.1 or higher (Mac OS 9.0 or later recommended)
  • 128MB or more of available RAM recommended
  • 200MB of free hard disk space recommended
  • VGA display or better
  • CD-ROM or DVD drive for installing the printer software
  • FireWire ® connection: an OHCI-compliant FireWire port or interface card and a FireWire cable
  • A shielded USB "AB" cable up to 6.5 feet (2 meters) long
    Using an improperly shielded USB cable-especially a cable more than 6.5 feet (2 meters) long-may cause the printer to malfunction.

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    Q: What steps need to be taken when transporting the Printer?

    A: If you move your printer some distance, you need to remove the ink cartridges and prepare it for transportation in its original box or a similar one. Follow these steps:

    1. Turn on the printer, then press the ink button to move the print head into a position where you can remove the ink cartridges.
    2. Open the printer cover, then open the cartridge cover.
    3. Press in the tabs on the ends of each cartridge and lift each one out of the printer.
    4. Set each cartridge down with the label on top facing upward. Pack the cartridges separately in sealable plastic bags.
    5. Close the cartridge cover.
    6. Press the ink button to move the print head back to its home position. (The red ink lights come on to indicate that no cartridges are installed.)
    7. Wait until the print head locks in the far right position, then turn off the printer.
    8. Unplug the power cord from the electrical outlet. Then disconnect the printer cable and power cord from the printer.
    9. Remove any paper from the printer, then remove the paper stacker support tray, roll paper holders, photo catcher, and automatic roll paper cutter, if they're installed.
    10. Tape the ink cartridge holder to the printer case using packing tape. Then close the printer cover.



    11. Tape the paper thickness adjust lever up in the up position with packing tape, as shown. Tape it vertically and horizontally to hold it up during shipping.



    12. Close the output tray.
    13. Repack the printer and its attachments in the original box using the protective materials that came with them.
    14. Keep the printer level as you transport it.
    15. After transporting the printer, remove the tape securing the print head and replace your ink cartridges, as described on page 49 of your manual. Then test your printer. If you notice a decline in print quality, clean the print head; if output is misaligned, align the print head.

    Caution: Be sure to remove all the tape after installing the printer in its new location.

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    Q: Does this printer support Adobe Postscript fonts?

    A: Yes, with the optional EPSON Stylus RIP Pro.

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    Q: What are the differences between the EPSON Stylus Photo 2000P and the Photo 2200?

    A: While the EPSON Stylus Photo 2000P boasts an unbeatable lightfastness rating, the EPSON Stylus Photo 2200 provides an improved ink system design (with seven individual ink cartridges), a larger color gamut, and an improved neutral appearance of prints, which is consistent under different lighting conditions.

    The EPSON Stylus Photo 2200 also delivers a better resolution (2880 x 1440 dpi as opposed to 1440 x 720 dpi), a smaller ink droplet size (4 picoliters vs. 6 picoliters), and print speeds up to three times faster.

    The EPSON Stylus Photo 2200 has three paper paths for greater versatility. In addition to its standard paper path, the printer has a straight-through pass to handle a variety of media types, including posters as thick as 1.3 mm. A built-in roll paper holder and automatic cutter, make it ideal for continuous printing of 4" x 6" prints, which are automatically cut to size.

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    Q: How should I set the paper thickness adjustment lever on my printer?

    A: This lever adjusts the distance between the print head and the paper to prevent smearing.

    Upper position - Plain paper icon - EPSON special media and paper thickness from 0.08 mm to 0.3 mm

    Middle Upper position - Envelope icon - Envelopes and paper thickness from 0.4 mm to 1.3 mm

    Middle Lower position - Not used

    Bottom position - Open icon - This is used to load thick paper through the manual feed slot, in the back of the printer, with a thickness between 0.4 mm and 1.3 mm. After loading a single sheet of heavy paper, the paper thickness lever should be set to the envelope position before printing.

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    Q: What should I do if my printout is smeared or blurry?

    A: First make sure you are using paper recommended by Epson. Remove each sheet from the output tray as it is printed. Do not touch or allow anything to come into contact with the printed side of paper with shiny finishes. After printing, documents that are printed on glossy media should not be handled for a few hours to allow the ink to set.

    Follow these steps to clean inside the printer:

    1. Turn on the printer.
    2. Load and eject dry paper several times.

    If the problem persists, ink may have leaked inside the printer.
    Wipe the inside of the printer with a soft, clean cloth.





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    Q: How can I obtain the latest printer drivers?

    A: The easiest and fastest way to get the latest printer driver software, is to download it from the downloads section of this web site. You may also contact EPSON's driver fulfillment group at (562) 276-4367 (6 AM-6 PM Monday-Friday Pacific Time) to request a printer driver. A shipping and handling charge may be applied to drivers sent by mail. Note: This number is not for technical support.

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    Q: How do I install the driver from the EPSON Stylus Photo 2200 CD-ROM in Windows with a USB connection?

    A: Follow these steps to install your driver software:

    1. Turn off your printer then turn on your computer.
    2. Now turn on your printer. When you see the 'Found New Hardware' screen click 'Cancel'.
    3. Insert the EPSON printer software CD in your CD-ROM or DVD drive.
    If you see any other Windows screens, click 'Cancel'.
    4. Read and agree to the license agreement
    5. Click 'Install Printer Driver' and follow the on-screen instructions.
    6. If you see a screen about turning on the printer:

    Windows 98, ME or 2000:
    Don't click any button on the screen; make sure the printer is connected and wait for your computer to detect the printer port.

    Windows XP:
    Click the 'Stop Searching' button if necessary.

    7. At the end click 'OK' then follow the on-screen instructions to register your printer.
    8. Now you can install your optional programs from the Epson software CD.

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    Q: How do I uninstall the printer driver from Windows?

    A: To uninstall software programs in Windows 2000, it is necessary to log on as a user with administrative privileges (a user who belongs to the Administrators group).

    To uninstall software programs in Windows XP, it is necessary to log on with a Computer Administrator account.
    You cannot uninstall software programs if you log on as a Limited account user.

    Turn off the printer and disconnect the cable from the printer.

    For Windows Me, 2000 and 98 users, click the Start button and select Settings, then choose Control Panel.

    If you are using the USB port to connect the printer in Windows Me or 98, you need to uninstall an additional USB component. Select EPSON USB Printer Device from the list in the Add/Remove Programs utility, then click the Add/Remove button and click OK when a message prompts you to restart the computer.

    If you are using the IEEE 1394 (FireWire) port to connect the printer in Windows XP, Me, or 2000, you need to uninstall an additional IEEE component. Select EPSON 1394.3 Printer Devices from the list in the Add/Remove Programs utility, then click the Add/Remove button and click OK when a message prompts you to restart the computer.

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    Q: How do I install a printer driver from the EPSON Stylus Photo 2200 CD-ROM on a Macintosh using OS 8.6 to 9.x with USB or FireWire connection?

    A: Follow these steps to install your driver software:

    1. Turn on your printer then turn on your Macintosh.
    2. Insert your printer software CD into your CD-ROM or DVD drive.
    3. Select EPSON on your desktop, then select EPSON in the folder that opens.
    4. Read and agree to the license agreement.
    5. Click 'Install Printer Driver' and follow the on-screen instructions.
    6. After your Macintosh restarts, register your printer with EPSON as instructed.
    7. Open the Chooser from the Apple menu.
    8. Click the SP 2200 icon, then click your USB or FireWire port.
    9. Turn on background printing then close the Chooser.
    10. Now you can install your optional programs from the Epson software CD.

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    Q: How do I install a printer driver from the EPSON Stylus Photo 2200 CD-ROM on a Macintosh using OS X with USB or FireWire connection?

    A: Follow these steps to install your driver software:

    1. Turn on your printer then turn on your Macintosh.
    2. Insert your printer software CD into your CD-ROM or DVD drive.
    3. Select EPSON on your desktop.
    4. Select SP2200 in the folder that opens.
    5. If you see a window asking for the Administrator Password, click the Lock icon, enter your administrator password and click OK.
    6. Read and agree to the license agreement.
    7. Select the OS X drive or partition.
    8. When you see the Install screen, click Install and follow the on-screen instructions to complete the installation and restart your Macintosh.
    9. Open the application folder then open the Utilities and select Print Center. If you see a screen asking if you want to add to your list of printers, click 'Add'.
    10. At the Printer List screen, click 'Add Printer'.
    11. At the next screen select from these options:

    Select EPSON USB or EPSON FireWire and SP 2200(USB) or SP 2200(FireWire)
    Your printer appears in the Printer List.

    12. Now start up your Macintosh in OS 9.x.

    Follow the Macintosh OS 9.x instructions below to install the OS 9.x printer driver, optional software and printer movies and manual for your Macintosh Classic mode applications.

    13. Select EPSON on your desktop, then select EPSON in the folder that opens.
    14. Read and agree to the license agreement.
    15. Click 'Install Printer Driver' and follow the on-screen instructions.
    16. After your Macintosh restarts, register your printer with EPSON as instructed.
    17. Open the Chooser from the Apple menu.
    18. Click the SP 2200 icon, then click your USB or FireWire port.
    19. Turn on background printing then close the Chooser.
    20. Now you can install your optional programs from the Epson software CD.

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    Q: How do I uninstall the printer driver from my Macintosh?

    A: Follow the Macintosh OS 9.x software installation steps on your Start Here sheet.
    After the initial screen, click Continue.
    You will get the following message: "To delete the Stylus Photo 2200 printer software, click the Uninstall button".
    Select Uninstall from the pull-down menu at the top left, then click Uninstall.

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    Q: How do I install the optional software programs from the EPSON CD-ROM?

    A: Follow these instructions:

    1. Close any open windows on your screen until you see the Main Menu. (or select EPSON in your CD-ROM window.
    2. Select Install Photo Software. Select the software you want to install and follow the on-screen instructions.
    3. Select View Exclusive Software Offers. Select the software offer or demo you want to view or install.
    4. Select Install Printer Movies and Manual, then follow the on-screen instructions to place a link to the web site on your desktop.
    5. At the Main Menu, click Exit, then remove the CD-ROM.

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    Q: How do I install my ink cartridge for the first time?

    A: Follow these instructions:

    1. Turn the printer on. The ink cartridge holders will move to the installation position.
    Lower the printer's output tray and open the top cover.
    2. Shake each unopened cartridge up and down 4 or 5 times. Then remove them from their packaging. (Don't shake them after removing from the packaging.
    Don't touch the green circuit board on the side of the cartridge.
    3. Lift up the cartridge cover, then slide each cartridge into its slot with the green circuit board facing the back of the printer.



    Then press each one down until it clicks into place.



    4. Close the cartridge cover and printer cover.
    5. Press the ink button. The green power and red ink lights flash as your printer charges ink for about 1.5 minutes.

    Caution: Don't turn off the printer or interrupt charging, or you'll waste ink. If the power and the ink lights don't turn off after 5 minutes, and the printer isn't making any noise, you can turn it off.

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    Q: Which ink cartridges should I use with this printer?

    A: This printer can use only the following Epson ink cartridge part numbers:

    Cartridge Ink Color Part Number
    Photo Black (standard) T034120
    Cyan T034220
    Magenta T034320
    Yellow T034420
    Light cyan T034520
    Light magenta T034620
    Light black (gray) T034720
    Matte black (optional) T034820

    Order ink cartridge supplies on-line now!

    In Canada, please call (800) 873-7766 for dealer referral.


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    Q: When should I use the optional Matte Black ink cartridge?

    A: You'll get the best results when printing black text or black & white images in color mode using the optional Matte Black ink cartridge. The Photo Black and optional Matte Black ink cartridges are compatible with different paper types and Print Quality settings, as described below.

    Highest compatible Print Quality
    Highest compatible print quality for this paper type dpi with Photo Blackdpi with Matte Black
    Plain paper 720 dpi720 dpi
    EPSON Premium Bright White Ink Jet Paper 720 dpi720 dpi
    EPSON Enhanced Matte Ink Jet Paper 2880 dpi2880 dpi
    EPSON Premium Semigloss Photo Paper 2880 dpi* Not compatible
    EPSON Premium Luster Photo Paper 2880 dpi* Not compatible
    EPSON Watercolor Paper - Radiant White 2880 dpi2880 dpi
    EPSON Premium Glossy Photo Paper 2880 dpi* Not compatible
    EPSON Velvet Fine Art Paper 2880 dpi2880 dpi

    * The Matte Black ink cartridge is not compatible with these paper types. You can't select these as the Media Type setting in your printer software.

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    Q: How do you swap the Photo or Matte Black cartridge?

    A: Follow these instructions:
    Follow the steps in "Removing and Installing Ink Cartridges" on page 51 of your manual to swap the cartridge in the far left slot. Confirm that the new cartridge is selected in your printer software.

    Windows
    1. Right-click the printer icon on your taskbar (in the lower right corner of your screen), select Printer Settings, and click the Utility tab.
    2. Select Printer and Option Information. You see this window:

    3. Confirm that the cartridge you swapped is selected as the Cartridge Option.



    If not, click your cartridge and click OK. (If you can't click a cartridge, it's already selected.)
    You may see a message telling you that your paper type and/or Print Quality settings are not compatible with your cartridge. If so, exit the printer software and restart it, selecting compatible settings as listed in the table on page 53 of your manual.

    Macintosh OS 8.6 to 9.x
    1. Open the Chooser from the Apple menu.
    2. Select SP 2200, then select your USB or FireWire port.
    3. Close the Chooser.
    4. Open an application program and access your printer settings.
    5. Check your available Media Type settings. The settings should match the Media Types that are compatible with the swapped cartridge.

    Note: Under Macintosh OS X, you may need to reinstall the printer driver at this point.

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    Q: How do I replace an ink cartridge when an ink low or out condition occurs?

    A: You can monitor the remaining ink levels and view on-screen instructions for replacing a low or empty ink cartridge using the EPSON Status Monitor3 (for Windows) or EPSON Status Monitor (for Macintosh). When an ink cartridge is low or empty, click the How to button in the EPSON Status Monitor window. Follow the on-screen instructions to replace the cartridge.
    To replace an ink cartridge using the ink button, follow the steps below.

    1. Make sure that the printer is on. The power light should be on, but not flashing.
    2. Lower the output tray, then open the printer cover.
    3. Press the ink button momentarily (the print head cleaning command will be initiated if the ink button is pressed for more than three seconds). The print head moves to the ink cartridge replacement position, the power light begins to flash, and the ink out light corresponding to the ink cartridge that needs to be replaced begins to flash or remains on.



    4. Open the cartridge cover. Pinch the sides of the ink cartridge that you want to replace. Lift the cartridge out of the printer and dispose of it properly.



    Do not take the used cartridge apart or try to refill it.
    5. Shake the new ink cartridge four or five times before opening the package. Do not shake the ink cartridge after removing from the bag; this can cause leakage.
    6. Remove the new ink cartridge from its protective bag. Place the ink cartridge vertically into the cartridge holder. Then, push the ink cartridge down until it clicks into place. Do not apply excessive force to the cartridge.





    Caution: Be careful not to break the hooks that are on the side of the ink cartridge when you remove it from the package. Do not remove or tear the label on the cartridge; otherwise, ink will leak. Do not touch the green IC chip on the side of the cartridge. This can damage the ink cartridge.

    If an ink cartridge should be removed temporarily from the printer, be sure to protect the ink supply area of the ink cartridge from dirt and dust. Store the ink cartridge in the same environment as the printer. When storing the cartridge, be sure that the label that identifies the color of the ink cartridge is displayed on the top of the cartridge. The valve in the ink supply port is designed to contain any excess ink that may be released. However, careful handling is recommended. Do not touch the supply port of the ink cartridge or its surrounding area.

    Be sure to always install an ink cartridge into the printer immediately following the removal of an old ink cartridge. Failure to promptly install the ink cartridge may cause the print head to dry out and render it unable to function properly. When you are finished replacing the cartridge, close the cartridge cover and the printer cover.

    Press the ink button. The printer moves the print head and begins charging the ink delivery system. The ink lights start flashing. This process takes about one minute to complete. When the ink charging process is finished, the printer returns the print head to its home position. The power light will stop flashing and remain on, and the ink out light will turn off. The power light will continue to flash while the printer is charging ink. Never turn off the printer while this light is flashing.

    Note:
    If the ink end error occurs after the print head moves to its home position, the ink cartridge may not be installed properly. Press the ink button again, and reinstall the ink cartridge until it clicks into place.

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    Q: Is it safe to temporarily remove and reinstall the same ink cartridge?

    A: Yes, but whenever an ink cartridge is removed, be sure to protect the ink supply area from dirt and dust. Although the valve of the ink supply port is designed to prevent spills and contamination, special care is recommended. Do not touch the ink supply port or its surrounding area.

    Be sure to always install an ink cartridge into the printer immediately following the removal of the current ink cartridge. If the ink cartridge is not installed promptly, the print head may dry out rendering it unable to print.

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    Q: Can the printer still print if a cartridge is empty or not installed?

    A: No. The printer will not operate if any cartridge is empty or removed.

    Order ink cartridge supplies on-line now!

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    Q: Can the Epson ink cartridges be refilled or can 3rd party ink cartridges be used without voiding the warranty?

    A: EPSON does not recommend refilling or using 3rd party ink cartridges. Using these products will not void their product's original warranty, however, if these 3rd party products cause a failure, the repair of that failure will not be covered under warranty.

    Order ink cartridge supplies on-line now!

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    Q: How long should an ink cartridge remain in the printer if it's not used often?

    A: When an installed ink cartridge is more than six (6) months old, you may need to replace it if you notice that your printouts don't look as good as they used to. If print quality doesn't improve after cleaning and aligning the print head, you should replace the ink cartridges.

    Order ink cartridge supplies on-line now!

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    Q: The colors of my image on my monitor do not match the output from my printer. What is wrong?

    A: First you must have an understanding of how color is produced. A monitor displays color by transmitting Red, Green and Blue (RGB) light into your eyes. A printer uses existing light to reflect the colors on the paper into your eyes. It is virtually impossible to have these two different color types (transmissive and reflective) to match perfectly. Also, due to its transmissive nature, the monitor is able to display a much wider range of colors than a reflective product, such as a piece of paper with ink on it.

    Most monitors are not calibrated for correct color display out of the box, they have to be calibrated to produce accurate colors. Adobe PhotoShop includes a basic monitor calibrator to do this; it is the Adobe Gamma utility. This utility is contained in the Control Panel in Windows and on the Macintosh. Some of the higher-end monitor calibrators use a suction cup device that sticks on the monitor and reads a range of colors displayed on the monitor. These hardware/software combination devices create much more accurate color profiles than the strictly software solutions.

    The type of color matching system (CMS) you use when printing your image can greatly affect the output color of your image. For information on how to use the various color management systems available, please check the CMS user documentation or the web site of the manufacturer.

    To ensure that the images your Epson Color printer produces are as close as possible to the images displayed on your monitor you should do the following:

    Calibrate your monitor
    Experiment with various Color Management Systems
    Try using the ICM (Windows 98 or Me) or ColorSync (Macintosh) setting

    To print a file saved in CMYK (cyan, magenta, yellow, and black) format with accurate colors, you first need to convert the file to RGB format. Your printer software automatically converts RGB files to your printer's 7-color format. To print with the correct colors, convert any CMYK-format input files to RGB format before printing. For the best results, create your original print files in the RGB color space.

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    Q: The quality of my printed output is unacceptable. What can I do to improve this?

    A: First verify that you are using the correct printer driver for your printer model. Make sure that the printer's paper thickness lever is set for the correct media type. Make sure the Media Type setting you've selected matches the type of media loaded. Also, the Halftoning and Color Adjustment Mode options may be set incorrectly for your document type. Let the printer driver automatically select the settings for the best quality.

    Verify that the printable side of the paper is face up, and check the type of paper being used. EPSON brand paper, which is specifically designed for the Stylus ink jet series of printers, delivers the best-printed output.

    Also, try testing the printer on another computer. This will eliminate the possibility of a defective printer cable, parallel port, or software issue. If you're still experiencing a problem, try replacing the ink cartridges with a genuine EPSON ink cartridges.

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    Q: How long should my printed pictures last?

    A: For optimum image quality and longer print life, print your photos with EPSON Photo Ink (the standard UltraChrome inks for the EPSON Stylus Photo 2200) and Epson's fade-resistant Enhanced Matte Paper and Premium Glossy Photo Paper.

    When printed with these combinations and displayed indoors in an ozone free environment, under glass, your prints will last about as long as standard 35mm prints. Prints with other EPSON media are less fade-resistant but can be preserved if kept in a photo album. As with all photos, care should be taken to preserve the long life of your prints.

    All color photos change over time. For storage in photo albums, we recommend acid-free, archival sleeves that are commonly available from camera shops and other retailers. For indoor display, we recommend avoiding direct sunlight and mounting prints under glass to help protect them from humidity, cigarette smoke, ozone, and other atmospheric contaminants. Color stability varies based on lighting conditions, color intensity, color range, and print media. Using the guidelines above, your EPSON photo prints can keep your memories alive for many years.

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    Q: Why do I notice slightly different color shifts under different light sources?

    A: Work with the driver to see if you can minimize the metamerism effect. You may need to use custom profiles depending on your light source.

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    Q: What should I do if the printed image has horizontal banding?

    A: Follow these instructions to perform a head cleaning:

    1. Make sure the printer is turned on but not printing, and all the red ink lights are off. (If an ink light is flashing or on, you need to replace a cartridge.)

    2.
    Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen).
    Select Head Cleaning.

    Macintosh OS 8.6 to 9.x: Choose File > Page Setup or Print.
    Click the utility button, then click the Head Cleaning button.

    Macintosh OS X: Open the Applications folder and select EPSON Printer Utility.
    Select SP 2200 in the printer list, click OK, and select Head Cleaning.

    3. Follow the instructions on the screen to clean the print head. Cleaning takes about 45 seconds, during which the printer makes noise and the green power light and red ink lights flash.

    4. When the green power light and red ink lights stop flashing, make sure paper is loaded in the printer and click Print nozzle check pattern. Then click Print.

    5. If the nozzle check pattern has no gaps in its lines, click Finish.



    If the pattern has any gaps, click Clean to clean the print head again.



    If you don't see any improvement after cleaning three or four times, check the solutions beginning on page 45 of your manual. You can also turn the printer off and wait overnight - this allows any dried ink to soften-and then try cleaning the print head again.

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    Q: How do I align the print heads if vertical lines are not aligned?

    A: If your printouts contain misaligned vertical lines, or you see light or dark horizontal banding, you may need to align the print head.

    Note: Your printer must be connected directly to your computer (not over a network) to use the Print Head Alignment utility.

    1. Turn on the printer.
    2. Load plain, letter-size paper. Also have at least one sheet of Enhanced Matte Paper handy for the third alignment pattern.
    3. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen) and select Print Head Alignment.

    Macintosh OS 8.6 to 9.x: Choose File > Page Setup or Print. Click the utility button, then click the Print Head Alignment button.

    Macintosh OS X: Open the Applications folder and select EPSON Printer Utility. Select SP 2200 in the printer list, click OK, and select Print Head Alignment.

    4. Follow the instructions on the screen to print a test page. You see this window:



    5. On the test page, select the pattern with the two vertical lines most precisely printed on top of each other. You may need to use a magnifying glass or loupe.



    Select one pattern each for rows 1 and 2. Then enter the number of the best pattern for each row in the corresponding boxes on the screen. Then click Next.
    If you can’t find an aligned pattern, click Realignment to print another test page and repeat this step.

    6. Follow the instructions on the next screen to print the next test page. You see this window:



    7. On the test page, select the pattern with the least noticeable band of white or black between the two rectangles.



    Enter the number of the best pattern in the box on the screen.

    Note: The bands in your test print may not be as apparent as in the example shown above. This adjustment affects only high-speed printing on plain paper.

    8. If pattern 4 has the least noticeable band, click Next. Then go to step 9.
    If another pattern was better, click Realignment to print another test page, then repeat steps 7 through 9.
    9. You see this window:



    Remove the plain paper loaded in the printer and load one sheet of Enhanced Matte Paper.

    10. Click Print to print the first pattern on the next test page.
    11. After it prints, remove and reload the test page as shown, with pattern row #1 on the right.



    12. Click Print again to print the second test pattern.
    13. Repeat steps 12 and 13 to print the third test pattern. You see this screen:



    14. On the test page, select the least grainy box in each column.



    Select a box for columns 1, 2 and 3. Then enter the number of the best looking box in the corresponding boxes on the screen.

    15. If box 4 is the least grainy in all the rows, click Finish. If box 4 is the best in one or more rows, but you need to realign other rows, clear the checkbox for the rows with 4 selected and click Realignment. This prints another test page only for the rows left checked; repeat steps 10 through 15 to print it.

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    Q: What should I do if my printout is smeared or blurry?

    A: First make sure you are using paper recommended by Epson.
    Remove each sheet from the output tray as it is printed.
    Do not touch or allow anything to come into contact with the printed side of paper with shiny finishes.
    After printing, documents that are printed on glossy media should not be handled for a few hours to allow the ink to set.

    Follow these steps to clean inside the printer:
    1. Turn on the printer.
    2. Load and eject dry paper several times.

    If the problem persists, ink may have leaked inside the printer, so wipe the inside of the printer with a soft, clean cloth.

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    Q: Why are my margins incorrect?

    A: The paper may be loaded incorrectly. Make sure that the left and right edge guides are flush against both sides of the paper. Make sure the margins are set correctly in your software application (margins are not adjustable via the printer driver), and make sure you are not trying to print outside of the printable area of the page for your paper size (printable area of the page specifications are available in the HTML Reference Guide). Make sure the correct paper size is selected in the printer driver settings.

    If you're printing from a web browser, especially when viewing web pages using frames, the pages may not print correctly due to the web page design. This is not the fault of the printer or printer setup. Often there is nothing that you can do to print the complete page as displayed. Check to see if there is a Printer Friendly Version icon on the web page that you can click on. Try a different web browser or a newer version (if available) to see if that helps.

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    Q: How can I tell when the printer is receiving data from the computer?

    A: The power light functions as the data light. When the power light flashes, the printer is receiving information from the computer. When the power light remains solid, the printer has completed the print job and is ready to receive another.

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    Q: How can I cancel a print job and clear the printer's memory?

    A: Make sure that you cancel the print job from the computer before you try to clear the printer's memory. Also, make sure the printer is no longer printing.



    After canceling the print job from the computer, turn the printer off, wait 10 seconds, and then turn on the printer again.

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    Q: Why does the image look inverted, as if viewed in a mirror?

    A: You may have accidentally used the "Flip Horizontal" option in the printer driver or a similar feature in your application. Turn off the setting in the printer driver and/or software application and try printing again.

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    Q: Why can't I print web pages the way they are displayed on my monitor?

    A: If you're printing from a web browser, especially when viewing web pages using frames, the pages may not print correctly due to the web page design. This is not the fault of the printer or printer setup. Often there is nothing that you can do to print the complete page as displayed. Check to see if there is a Printer Friendly Version icon on the web page that you can click on. Try a different web browser or a newer version (if available) to see if that helps.

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    Q: How do you clean the print heads from the Printer driver menu?

    A: Follow these instructions to perform a head cleaning:

    1. Make sure the printer is turned on but not printing, and all the red ink lights are off. (If an ink light is flashing or on, you need to replace a cartridge.)

    2. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Head Cleaning.

    Macintosh OS 8.6 to 9.x: Choose File > Page Setup or Print. Click the utility button, then click the Head Cleaning button.

    Macintosh OS X: Open the Applications folder and select EPSON Printer Utility. Select SP 2200 in the printer list, click OK, and select Head Cleaning.

    3. Follow the instructions on the screen to clean the print head. Cleaning takes about 45 seconds, during which the printer makes noise and the green power light and red ink lights flash.

    4. When the green power light and red ink lights stop flashing, make sure paper is loaded in the printer and click Print nozzle check pattern. Then click Print.

    5. If the nozzle check pattern has no gaps or lines, click Finish. If the pattern has white lines, click Clean to clean the print head again. If you don't see any improvement after cleaning three or four times, check the solutions beginning on page 68 of your manual. You can also turn the printer off and wait overnight-this allows any dried ink to soften-and then try cleaning the print head again.

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    Q: When using an ICC printer profile with Adobe Photoshop what settings are recommended to reduce the reddish cast from my image?

    A: The following instructions provide the appropriate settings to reduce the reddish cast from a photo image and get consistent results.

    1. Start Adobe Photoshop, open your image file, and make sure it is tagged with the appropriate source profile.

    2. Select File > Print

    3. Select the Media Type in the printer driver (For Example: Premium Luster Photo Paper).

    4. Select Custom under Mode.

    5. Then click on the Advanced button to go to the Advanced menu.



    6. In the Advanced menu, select No Color Adjustment.

    7. Choose the Print Quality resolution. Epson recommends the Photo - 1440dpi setting for the Print Quality setting although lower or higher settings can be used. Epson also recommends that you make sure the High Speed and Edge Smoothing settings are turned off. Click the OK button to return to the previous menu.



    8. When you are ready to print, select Print from the File menu in Adobe Photoshop 6.0 and you will see the following dialog box as shown below. In Adobe Photoshop 7.0 select Print with Preview from the File menu. The information under Source Space is now important. If the image is tagged with a source profile, then the description of that source profile will be shown under Source Space. Epson recommends ColorMatch RGB source profile for RGB image files. For more information on tagging a source profile to an image file, see the documentation for Adobe Photoshop.

    9. Under Print Space select a custom printer profile from the Profile pull-down menu (For Example: SP2200 Premium Luster_PK).

    10. Then choose Relative Colorimetric or Perceptual from the Intent pull-down menu.



    NOTE: The print preview will look very pink, but not to worry, if you follow these instructions, you will get consistent results. The color quality of your prints depend on the quality and accuracy of the profiles you choose as the Source Space and Print Space options.

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    Q: How can I maximize the print speed from my PC?

    A: Verify that your system meets the system requirements. The print speed is dependent upon the amount of RAM in your system, the type and speed of your interface, the computer's processor, and the amount of free hard drive space and degree of fragmentation of hard drive space in your computer.

    Using the FireWire or 2.0 USB port would be faster than the parallel port.

    To print multiple copies of your document faster, select High Speed Copies. This speeds up printing by using your hard disk space as a cache when printing multiple copies of your document.

    Verify that you are using the EPSON Stylus Photo 2200 driver. Choose Black ink in the driver software if your document is black text only.

    In the printer software menu set the Quality/Speed slider to Speed. You can also select Custom and select the print resolution you wish. If you don't need the highest quality, a photo printed at 720 dpi looks great and will print much faster than a 1440 dpi or 2880 dpi graphic.

    For printer models that use the parallel port, select the 'EPSON Printer Port' check box to enable the EPSON printer port, which is optimized for EPSON printers, instead of the Windows default printer port. This speeds up the data transfer rate to EPSON printers. Parallel port users can further increase print speed by enabling DMA transfer, as explained below.

    Enabling DMA transfer
    If your computer has a parallel port that supports ECP mode, you can enable DMA transfer to speed up printing. See your computer manual to determine if it supports ECP mode and DMA transfer. To determine whether you need to enable DMA transfer, compare the message below the EPSON Printer Port check box, and take the recommended action.

    Message - High Speed (DMA) Transfer enabled.
    Action - DMA transfer is already enabled. Click OK to close the dialog box.

    Message - For higher data transfer rates, use DMA Transfer.
    Action - Follow the steps below this table to enable DMA transfer.

    No message
    Action - Your system's parallel port setting does not allow DMA transfer. However, if you change the parallel port setting to ECP or Enhanced using your computer's BIOS setup program, you may be able to use DMA transfer. Consult your computer manual or computer manufacturer for instructions. Once you change the parallel port setting, follow the steps below this table to enable DMA transfer.

    Note: Before you run the BIOS Setup program, uninstall the printer software using Add/Remove Programs in the Control Panel.

    After running the BIOS Setup program, reinstall the printer software.

    If you want to enable DMA transfer, follow the steps below.

    1. Double-click the My Computer icon on your desktop and then Control Panel.
    2. Double-click the System icon and click the Device Manager tab.
    3. Double-click the Ports (COM & LPT) icon and then the LPT1 icon. If your printer is connected to a port other than LPT1, double-click the appropriate port icon.
    4. Click the Resources tab, then clear the Use automatic settings check box.
    5. Write down the Input/Output Range settings shown in the resource settings box.
    6. Select a basic configuration setting from the Setting based on list that uses the same Input/Output Range settings as those you wrote down in Step 4, and make sure that the Direct Memory Access channel and Interrupt Request numbers are allocated and displayed. Confirm also that the Conflicting device list text box shows No conflicts.
    7. Click OK to save the settings.
    8. Reopen the Speed & Progress dialog box to verify whether DMA transfer has been enabled.

    Note:
    You may not be able to use DMA transfer on some computers even after you make the settings explained above. Consult your computer maker for information on the DMA transfer capability of your computer.

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    Q: Why can't I print from a particular Windows application in color?

    A: Make sure the correct printer driver is selected and the color option is enabled in the printer driver. Try printing again. If the image comes out monochrome, print from a resident program within Windows, such as Paintbrush. If the results are successful from Paintbrush, contact the software manufacturer of the application for assistance. If the results are not successful, troubleshoot the pertinent areas within Windows, such as the video driver.

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    Q: How can I stop the Separator Page from printing in Windows ME?

    A: To eliminate the separator page, please follow the directions below.

    1) Click on START, go to SETTINGS, and click on PRINTERS.
    2) Right click on your Stylus SP 2200 and click on PROPERTIES.
    3) Where it says SEPARATOR PAGE, change to NONE.
    4) Click on APPLY.
    5) The separator page has now been turned off.

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    Q: After I installed my printer software in Windows 98, I cannot run ScanDisk. What happened?

    A: You must disable EPSON Monitor3 when you want to run ScanDisk. To disable EPSON Monitor3, right-click on the EPSON Monitor3 icon in the taskbar and select "Stop monitoring now".

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    Q: How can I maximize the print speed on my Macintosh?

    A: Verify that your system meets the minimum system requirements. The print speed is dependent upon the amount of RAM in your system, the type and speed of your computer's processor, and the amount of free hard drive space and degree of fragmentation of hard drive space in your computer.

    If you are using Background printing, try turning it off. If you must use Background printing, allocate more memory to the EPSON Monitor3. Close any background applications that are running. Lower the printing resolution and make sure high speed is turned on and MicroWeave is turned off in the printer driver settings.

    If your document does not contain color, make sure you have selected "Black" as the "Ink" setting in the printer driver. If you are printing black text, also set the "Halftoning" option in the printer driver settings to "No Halftoning".

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    Q: Why am I getting a memory error message when I try to print from my Macintosh?

    A: You may need to increase the memory allocation for your application, EPSON Status Monitor3, or both. If you have background printing enabled, you may want to try disabling it.

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    Q: A portion of my image doesn't print when I'm printing from my Macintosh.

    A: Your system may not have enough available memory. Close any other applications you are running and turn off background printing. You may need to increase the memory allocation for your application, the EPSON Status Monitor3, or both.

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    Q: Whenever I try to print from my Macintosh, I get a type 11 error and my system locks up. What's wrong?

    A: These issues are typically memory related errors. Check the available memory and its allocation. You may need to increase the memory allocation for your application, the EPSON Monitor3, or both. Insure that the needed system resources are available. If you have background printing enabled, you may want to try disabling it. Some printing issues can also be caused by conflicts with Extensions and Control Panels. Turn off all third party Extensions and Control Panels that have been added to the system and restart.
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    Q: I am getting the message "Sorry SP2200 cannot be used" when I try to select the "SP2200" icon in the Chooser. What should I do?

    A: This message indicates that there is something wrong with the driver or the way it was installed, and you will need to remove and reinstall the driver. To remove the driver, trash the "SP2200", "EPSON Monitor3", and "EPSON Folder" extensions from your "Extensions" folder (the "Extensions" folder is located in your "System Folder" folder in your hard drive). Then, restart your Macintosh and reinstall the driver. If you have printer drivers of other EPSON printers installed on your system, you may need to reinstall them after removing the Stylus Photo 2200 driver.

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    Q: I'm having problems printing from an iMac OS 8.1 system. What is wrong?

    A: You should update your operating system to iMac OS 8.6. This printer is compatible with Mac OS 8.6 through OS X 10.1 or higher (Mac OS 9.0 or later recommended).

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    Q: The printer won't feed paper. What should I do?

    A: Power the printer on and press the Paper button to see if paper will load.
    If the paper doesn’t load, make sure the paper isn't curled or creased, isn't loaded above the arrow on the left edge guide, and that the paper isn't jammed in the printer.

    Take the paper stack from the tray; fan it before attempting to print.

    Make sure the paper stack is leaning against the paper tray and not standing straight up in the tray.

    If the Paper Out light is on solid, reload the paper, making sure the paper edge guide is adjusted to fit the paper's width, and then press the Paper button again to see if the paper will now load.

    If the Paper Out light is flashing, turn the printer off, reload the paper, turn the printer back on, and try pressing the Paper Feed button again to see if the printer will now successfully load the paper. If the problem persists, power the printer off, remove the printer cable, and make sure all of the packing materials are removed.

    If the problem is not resolved, contact Epson’s technical support for further assistance.

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    Q: The power light is on, but nothing prints. What should I do?

    A: Turn off the printer and computer. Make sure the printer cable is securely connected to the printer and computer ports. Turn on the printer and computer and try printing again. Check the communication between the printer and print driver by using the Epson Status Monitor. If the cable was not the issue, turn off the printer and computer, disconnect the interface cable and run a nozzle check. If the nozzle check works, try checking for and deleting any stalled print jobs.

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    Q: The printer sounds like it is printing, but no ink is on the paper. What's wrong?

    A: The print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check should be performed as a cycle.

    After printing a nozzle check, examine the printed dot pattern to see if there is any improvement. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to four cycles if necessary.

    If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. You can also turn the printer off and wait overnight-this allows any dried ink to soften-and then try cleaning the print head again.

    Try replacing the ink cartridges.

    If nothing helps, your printer may require service and you should contact EPSON technical support for further assistance.

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    Q: Vertical lines are not aligned or vertical banding appears. How can I correct this?

    A: Try one or more of these solutions. If your printouts contain misaligned vertical lines, you may need to align the print head. Your printer must be connected to a local port, not on a network, to use the Print Head Alignment utility.

    Follow these steps:
    1. Make sure that the printable side of the paper is face up in the sheet feeder.
    2. Run the Print Head Alignment utility.
    3. Clear the High Speed check box in the Advanced dialog box.
    For Windows users, see Making Advanced settings for details.
    For Macintosh users, see Making Advanced settings.
    4. Run the Head Cleaning utility to clear any clogged ink nozzles.
    5. Make sure that the Media Type setting selected in the printer software is appropriate for the type of media loaded in the printer.
    6. Make sure the MicroWeave check box is selected when available in the Advanced dialog box.
    For Windows users, see Making Advanced settings for details.
    For Macintosh users, see Making Advanced settings.
    7. Make sure that Black Only is not selected in the driver.

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    Q: How can I stop the printer from feeding multiple pages at the same time?

    A: Make sure the paper you are using is not too thin or too thick (see paper specifications in the Reference Guide on the CD-ROM supplied with the printer). If it is very humid, the paper my have absorbed moisture and should be replaced with dry paper. Remove the stack of paper and fan the edges to separate the sheets. Reload the paper, making sure the edge guides are snug against both sides of the paper, and then press the Paper button to see if it feeds the paper correctly. If that doesn't help try different paper from a new package.

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    Q: Sometimes the paper doesn't eject all the way or is wrinkled. What should I do?

    A: Make sure the correct paper size is selected in your application and/or printer software. If the paper doesn't eject fully, it may be too long for the printer. If the paper is wrinkled, the paper may be damp or too thin.
    If you're in a humid environment make sure the paper is dry. Check the paper specifications in the Appendix of your HTML Reference Guide for ranges of paper size and thickness you can print with, as well as environmental requirements for storage.

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    Q: Why are my margins incorrect?

    A: The paper may be loaded incorrectly. Make sure that the left and right edge guides are flush against both sides of the paper. Make sure the margins are set correctly in your software application (margins are not adjustable via the printer driver), and make sure you are not trying to print outside of the printable area of the page for your paper size (printable area of the page specifications are available in the HTML Reference Guide). Make sure the correct paper size is selected in the printer driver settings.

    If you're printing from a web browser, especially when viewing web pages using frames, the pages may not print correctly due to the web page design. This is not the fault of the printer or printer setup. Often there is nothing that you can do to print the complete page as displayed. Check to see if there is a Printer Friendly Version icon on the web page that you can click on. Try a different web browser or a newer version (if available) to see if that helps.

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    Q: What should I do if I have roller marks on my printout?

    A: If the printer rollers leave unwanted marks on your document, use the included cleaning pad to clean the rollers.

    It may become necessary to clean the printer rollers in the following situations:

    When you use paper that is not distributed by EPSON. In this case, it takes longer to dry the ink. Set the waiting time for drying longer or adjust the quantity of the ink. For Windows users, see Making Advanced settings for details. For Macintosh users, see Making Advanced settings for details.

  • When you use EPSON special media that is not supported by this printer.
  • When you print on the wrong side of the paper.
  • When you use the printer in conditions that differ from the environment specified in the manual.
  • When the printer rollers have not been cleaned recently.

    Follow these steps to clean inside the printer:
    1. Turn off the printer.
    2. Dampen the cleaning pad (packed with your printer) with water, then squeeze it to remove the excess. Clean the black plastic area inside your printer as shown:



    Caution: If you clean the printer rollers using a dry cleaning pad, it may scratch the surface of the printer rollers and damage the printer. Do not use chemical cleaners such as benzine, thinner, or alcohol.

    3. Hold down the Ink button and then press and hold the Power button.
    Make sure that the Ink, and Paper lights are flashing and release buttons.
    4. Load a sheet of plain paper, wide edge first. (Note: Both sides of the sheet can be used.)
    5. Press the Paper button. The printer feeds the paper.
    It takes about three minutes for the printer to feed the sheet through the printer.
    During this time, clean the printer rollers as described in step 6.
    6. Wipe the printer rollers with the damp cleaning pad.
    Rotate the printer rollers to ensure that they are thoroughly cleaned.
    If the sheet is ejected before you finish cleaning the rollers, start the cleaning procedure over from step 4.
    Note: If necessary, dampen the cleaning pad with more water.


    7. Once the sheet is ejected, check it for unwanted marks caused by dirty printer rollers.
    Repeat the entire procedure until the sheet passes through the printer without accumulating any new marks.
    8. Turn the printer off.

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    Q: Why does the image look inverted, as if viewed in a mirror?

    A: You may have accidentally used the "Flip Horizontal" option in the printer driver or a similar feature in your application. Turn off the setting in the printer driver and/or software application and try printing again.

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    Q: Does the printer have a self diagnostic feature?

    A: You can run a printer check to test the printer operation to determine whether a problem comes from the printer or some other source.

    1. Turn off your printer and computer, then disconnect the printer's interface cable.
    2. Load letter-size paper in the printer.
    3. Hold down the Paper button, then press and release the Power button. Hold down the Paper button until the power light flashes.
    4. A test page prints showing the printer's ROM version number and a nozzle check pattern. (If the pattern has lines, you need to clean the print head).
    5. Turn off the printer, reconnect the interface cable, then turn on your printer and computer.
    6. If the check page prints, the problem probably lies in your software settings, interface cable, or computer, or your software may not be installed correctly. If the check page doesn't print, you may have a problem with your printer.
    Try the suggestions in "Problems and Solutions" beginning on page 66 of your manual. If nothing works, contact your dealer or EPSON.
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    Q: What should I do to stop ink smears on the edges of pages cut using the automatic roll paper cutter?

    A: If you notice ink smears on the edges of pages cut using the automatic roll paper cutter, you need to clean the cutter.

    1. Turn on the printer.
    2. Make sure roll paper is loaded and the cutter is installed.
    3. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen), select Printer Settings, click the Utility tab, then select Printer and Option Information.

    Macintosh OS 8.6 to 9.x: Choose File > Page Setup or Print. Click the utility button, then select Printer Option Information.
    Note: You can’t use the automatic roll paper cutter when printing with Macintosh OS X applications.
    4. Click the Cutter Cleaning button.
    You see a screen like this:



    5. Click the Clean button.
    6. The printer prints on about three inches of paper to clean the cutter.

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    Q: How can I tell if there is a problem from the lights on the control panel?

    A: You can identify many common printer problems using the lights on your printer's control panel. If your printer stops working and the lights are on or flashing, use the table below to help diagnose the problem. If you need help, please contact Epson's technical support for assistance.

    Light Indication Cause
    Why is the Green Power light flashing? The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head.
    Why is the green Power light flashing and red Paper light on? While printing, your paper ran out, ink ran out, or paper is jammed. You may also see a message on your screen.

    Sheet Feeder or Manual Feed Slot: If paper is out, load more paper and press the paper button. If multiple sheets or the wrong size sheet fed, press the paper button to eject the paper, then turn your printer off and then on.

    Roll Paper: See page 10 in your user's manual for instructions on loading or reloading roll paper.
    Why is the green Power light flashing and red Paper light flashing? Jammed paper or a foreign object is blocking print head movement. Turn off the printer, press the adjust lever down to the lowest position, and pull out the jammed paper. Open the cover and remove any jammed or torn paper, or foreign objects. Then do one of the following:

    Sheet Feeder: Return the adjust lever to the position. Turn on the printer, reload paper, and press the paper button.

    Manual Feed Slot: See page 15 of your manual for loading instructions.

    Roll Paper: Cut off the printed portion with scissors, then remove and reload the roll paper.
    Why is the green Power light on and the red Ink light flashing? One of the ink cartridges is low. Make sure you have a replacement cartridge. To determine which cartridge is low, check the ink level.
    Why is the green Power light on and red Paper light flashing? The adjust lever is set incorrectly. Make sure the adjust lever is in the correct position for your paper.
    Why is the green Power light flashing and red Ink light flashing or on? If a red ink light is on, the indicated cartridge is out of ink or not installed.

    If a red ink light is flashing, it is installed in the wrong slot or is not compatible with the printer.

    Install or reinstall the cartridge.
    Why is the green Power light off or flashing and the red paper light flashing and all the red ink lights are flashing or off? The automatic roll paper cutter may have a paper jam or may be installed incorrectly.

    If the power light is off, the paper light is flashing, and all the red ink lights are flashing, make sure the cutter is installed correctly. Press the paper button to clear the error.

    If the Power and Paper lights are flashing, and the red Ink lights are off, the cutter has a paper jam. Turn off the printer, remove any jammed paper, and turn the printer back on. If you still see the light pattern, contact your dealer or EPSON.
    Why is the Green Power light flashing, the red Paper light and all red Ink lights flash alternately? The printer may have a maintenance request error condition. Turn off the printer, wait a few seconds, and turn it on again. If the lights are still flashing, contact your dealer or EPSON.


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    Q: How do you select the correct media type?

    A: Your printer automatically adjusts itself for the type of paper you select in your printer software. That's why the Media Type setting is so important. It tells your printer what kind of paper you're using and adjusts the ink coverage accordingly. Before you print, always check your Media Type setting. Here are the settings you should choose for your paper:

    For this paper Select this Media Type setting
    Plain paper sheets or envelopes Plain paper
    EPSON Premium Bright White Ink Jet Paper Bright White Ink Jet Paper
    EPSON Photo Quality Ink Jet Paper Photo Quality Ink Jet Paper
    EPSON Photo Quality Ink Jet Cards Photo Quality Ink Jet Paper
    EPSON Photo Quality Self Adhesive Sheets Photo Quality Ink Jet Paper
    EPSON Premium Glossy Photo Paper Premium Glossy Photo Paper
    EPSON Premium Semigloss Photo Paper Premium Semigloss Photo Paper
    EPSON Matte Paper - Heavyweight Matte Paper - Heavyweight
    EPSON Double-Sided Matte Paper Double-Sided Matte Paper
    EPSON Archival Matte Paper Archival Matte Paper
    EPSON Ink Jet Transparencies Ink Jet Transparencies

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    Q: How long should my printed pictures last?

    A: For optimum image quality and longer print life, print your photos with EPSON Photo Ink (the standard UltraChrome inks for the EPSON Stylus Photo 2200) and Epson's fade-resistant Enhanced Matte Paper and Premium Glossy Photo Paper. When printed with these combinations and displayed indoors in an ozone free environment, under glass, your prints will last about as long as standard 35mm prints. Prints with other EPSON media are less fade-resistant but can be preserved if kept in a photo album.

    As with all photos, care should be taken to preserve the long life of your prints. All color photos change over time.

    For storage in photo albums, we recommend acid-free, archival sleeves that are commonly available from camera shops and other retailers.

    For indoor display, we recommend avoiding direct sunlight and mounting prints under glass to help protect them from humidity, cigarette smoke, ozone, and other atmospheric contaminants. Color stability varies based on lighting conditions, color intensity, color range, and print media. Using the guidelines above, your EPSON photo prints can keep your memories alive for many years.

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    Q: Can I use the cleaning sheets that are included with any special media I purchase?

    A: Cleaning sheets that are included with certain types of Epson media are designed for other printer models. Do not use these sheets as they may damage the printer.

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    Q: Can I use sheet labels with this printer?

    A: Yes, EPSON makes Photo Quality Self Adhesive Sheets (S041106). To avoid paper jams, only load one Photo Quality Self Adhesive Sheet at a time. Also, set the Media Type in the printer driver to the "Photo Quality Ink Jet Paper" setting.

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    Q: How do I load and print on thick media?

    A: You can load thick paper, such as EPSON Velvet Fine Art Paper, in the straight through manual feed slot in the back of the printer. Make sure your paper is white, up to 0.05-inch (1.3 mm) thick, and is flat and smooth, with no folded edges.

    Note: You can't print on thick paper in the manual feed slot when you're printing with Macintosh OS X applications.

    1. Turn off the printer and remove the roll paper holder and automatic roll paper cutter, if they're installed (see page 32 of the manual for instructions).
    2. Remove any paper loaded in the sheet feeder.
    3. Turn on the printer.
    4. Set the paper adjust lever to the down position. The paper light begins flashing rapidly.



    5. Place one sheet of thick paper - printable side up - in the manual feed slot from the back of the printer. Slowly insert it into the slot against the far left side.



    6. Open the printer cover and look down into the printer as you slide the paper into the manual feed slot. Position the leading edge so it's just past the small gray rollers, about 0.4-inch (1 cm). Make sure the paper is feeding straight; if not, tilt the paper slightly to the left or right to straighten it.



    7. Set the adjust lever to the envelope position.
    8. Press the paper button to feed the paper.
    9. Before printing, select Manual Feed Slot (Windows)



    or Manual Feed (Macintosh) as the Paper Source in your printer software.




    10. When you're finished printing on thick paper, return the adjust lever to the upper position.

    Caution: Don't move the adjust lever during printing; this could damage your printer.

    Note: If the paper light flashes, make sure the adjust lever is set to the envelope position, then press the paper button again.

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    Q: How should I set the paper thickness adjustment lever on my printer?

    A: This lever adjusts the distance between the print head and the paper to prevent smearing.

    Upper position - Plain paper icon - EPSON special media and paper thickness from 0.08 mm to 0.3 mm

    Middle Upper position - Envelope icon - Envelopes and paper thickness from 0.4 mm to 1.3 mm

    Middle Lower position - Not used

    Bottom position - Open icon - This is used to load thick paper in the manual feed slot with a thickness between 0.4 mm and 1.3 mm. After loading a single sheet of paper, the paper thickness lever should be set to the envelope position before printing.

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    Q: Does this printer support borderless printing?

    A: You can print your photos with no margins, extending the image all the way to the edges of the page (not available with Macintosh OS X).

    Although borderless printing is a bit slower, you get beautiful portraits and enlargements, without trimming, on these papers and sizes:

    Paper name SizesMedia Type setting
    Premium Glossy Photo Paper Letter, 5 × 7, 8 × 10, 11 × 14, 11 × 17 (B), 11.7 × 16.5 (A3), 13 × 19Premium Glossy Photo Paper
    Premium Semigloss Photo Paper Letter, 13 × 19Premium Semigloss Photo Paper
    Premium Luster Photo Paper Letter, 11.7 × 16.5 (A3), 13 × 19Premium Luster Photo Paper

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    Q: Does this printer support 4" x 6" media with Micro-perforated edges?

    A: In order to use the Epson 4" x 6" Photo Paper (S041134) with Micro-perforated edges there are several steps to be followed.
    1. First choose the Paper Tab in Printer Properties and scroll down to User defined in the Paper Size box.
    2. For Paper Width enter 4.47 inches (114mm) and for Paper Height enter 6.90 inches (175mm).
    3. After entering the paper size, you'll need to name this new size in order to save it for future use.
    4. Name your new Paper size "4 x 6" in the Paper Size name box. Then select the SAVE button.
    5. The name you created should appear in the Paper Size box at the left.
    6. After saving the name select the OK button.
    7. Your new Size should be selectable in the C80 driver menu.
    You should now be able to print. Make sure the Paper type and resolution settings are correct.

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    Q: What is the best media to use for everyday printing?

    A: EPSON recommends using plain photocopy or bond papers for your everyday printing. If you would like to use higher quality paper, we recommend using Epson Premium Bright White Paper (S041586 - 500 letter-size sheets) Epson Premium Bright White Paper is a 24lb paper with a smooth sleek, ultra-smooth surface, and 108+ brightness. This paper delivers crisp black text and vivid, colorful images. It can also be used for two-sided printing.

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    Q: Does the type of paper I use really make a difference?

    A: The EPSON UltraChrome ink in this printer works great on inexpensive uncoated paper for your everyday printing needs. For high quality printouts and for long lasting images such as photos, it is important to use paper which has been designed to be most compatible to the new EPSON UltraChrome pigmented ink formula.

    EPSON UltraChrome color ink pigments are encapsulated in a resin polymer which gives them their long lasting and water resistant properties. The resin used in the ink is designed to bond to the resin coating on most glossy papers.

    EPSON Matte Photo Paper, EPSON Premium Glossy Photo Paper and EPSON Premium Semigloss Photo Paper, have been developed to produce the highest quality output with EPSON UltraChrome inks.

    For optimum image quality and longer print life, up to 75 years, print your photos with EPSON ink and Epson's light-resistant Matte Paper - Heavyweight (S041257).

    Other brands of paper, which claim they can be used with all brands of ink jet printers, may not be compatible with the EPSON UltraChrome inks, just as some are not compatible with EPSON dye based inks. These papers may give you lower quality color images and will not have the longevity of EPSON's long lasting media. The ink may also not dry properly, because the ink doesn't bind properly to the media, causing smearing and pages sticking together.

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    Q: How many sheets of paper can I load in the sheet feeder?

    A: Load EPSON ink jet papers as follows:

    Paper type Loading capacity
    EPSON Enhanced Matte Paper 20 sheets of letter-size paper with a support sheet beneath the stack;
    10 sheets of A3 or Super B-size paper
    EPSON Premium Semigloss Photo Paper 20 sheets of letter-size paper;
    1 sheet of Super B-size paper
    EPSON Watercolor Paper - Radiant White 1 sheet at a time
    EPSON Premium Luster Photo Paper 20 sheets of letter-size paper;
    1 sheet of A3 or Super B-size paper
    EPSON Premium Glossy Photo Paper 1 sheet at a time
    EPSON Velvet Fine Art Paper 1 sheet at a time; manual feed slot only
    EPSON Premium Bright White Paper Up to 0.3 inch (8 mm) total thickness (about 30 sheets)

    Load EPSON Velvet Fine Art Paper only in the manual feed slot, following the instructions on page 15 of your manual.
    Check the paper package for additional handling instructions.
    Set the adjust lever on the side of the printer to the normal position.
    If ink smears on thicker paper, try printing with the lever set to the envelope position.

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