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Problem Solver / Customer Support

EPSON Technical Support

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.
Automated Telephone Services	A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your SoundAdvice^SM Express Code is 70360. Use this code to quickly select the EPSON Stylus Photo 820 in SoundAdvice.

To speak to a technical support representative, dial:

U.S.: (562) 276-7282, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday.

Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday.

Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name (EPSON Stylus Photo 820)

Product serial number (located on the back of the printer)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

You can purchase ink cartridges, paper, manuals, and accessories from the EPSON Store^TM at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.

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