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Troubleshooting

The Printer does not Turn on or Stay on

Message and Light

Problem

Solution

PAPER OUT

Paper Out

No paper is loaded in the printer.

Load paper in the printer.

Paper ran out.

Remove any printouts or paper remaining in the printer. Load more paper.
If this message appears during a print job, reset the printer by pressing the Pause button for 3 seconds, then load paper and send the job again.

LOAD ROLL PAPER

LOAD SHEET PAPER

Paper Out

The paper source setting in the printer driver is different from the control panel.

Make sure the paper source setting in the printer driver is the same as the control panel.

PAPER JAM

Paper Out

Paper is jammed in the printer.

Remove the jammed paper. See also Paper Feed or Paper Jam Problems Occur Frequently.

COVER OPEN

Front cover is open.

Close the front cover.

PAPER NOT CUT

Paper Out

Roll paper was not cut.

Cut the paper manually, then remove the cut paper from the printer. When RELOAD PAPER is displayed, load paper.

Cut paper did not fall off.

Remove the cut paper from the printer. When RELOAD PAPER is displayed, load paper.

PAPER NOT STRAIGHT

Paper Out

Slippage occurred and paper was fed at an angle.

Reload paper. See Paper Feed or Paper Jam Problems Occur Frequently.

RELOAD PAPER

Paper Out

Paper could not be reversed into the printing position.

Remove then reload the paper so that the right and bottom edges are straight and in line with the rows of punch holes on the printer. See "Paper Handling".

Paper is set out of the printable area.

Paper is set out of the horizontal cutting area.

Paper is not fully ejected.

Cut the paper at the paper insertion slot, then reload paper.

PAPER NOT CUT error was cleared.

Reload paper.

Optional Auto Take-up Reel Unit is not operating correctly.

Check whether the unit is operating correctly. See Troubleshooting on the Optional Auto Take-up Reel Unit.

PUSH LEVER DOWN

Paper Out

Paper lever was released during the printing process or another operation.

Set the paper lever to the secured position. Start printing again from the beginning for best results.

REMOVE PAPER

Paper Out

Loaded paper is too thick for head cleaning.

Push the paper lever down to remove the paper. Head cleaning automatically starts. After cleaning, PAPER OUT is displayed. Reload paper.

UNABLE TO PRINT

If an error occurs, or the ink lever is at the up position, you try to print a test pattern (nozzle check, status check, head alignment, or paper thickness pattern) from the SelecType settings.

After 3 seconds the message disappears. Press the Pause button to exit the SelecType mode. When an error or status message appears again, clear and perform printing a test pattern again.

INK OUT

Y/LM/M/LC/C/K/LK

Ink cartridge(s) is (are) empty.

Replace the ink cartridge(s) as indicated by the lights. See Replacing Ink Cartridges.

NO INK CARTRIDGE

Y/LM/M/LC/C/K/LK

Ink cartridge(s) is (are) not installed.

Install ink cartridge(s) as indicated by the lights. See Replacing Ink Cartridges.

WRONG CARTRIDGE

Y/LM/M/LC/C/K/LK

Wrong ink cartridge(s) is (are) installed.

Use the correct ink cartridge(s).

CSIC ERROR (TBD)

Y/LM/M/LC/C/K/LK

Ink cartridge(s) is (are) not installed or not attached correctly.

Replace the ink cartridge(s). See Replacing Ink Cartridges.

MAINTENANCE TANK FULL

Maintenance tank is full with waste ink.

Replace the maintenance tank. See Replacing Black Ink Cartridges.

NO MAINTENANCE TANK (TBD)

Maintenance tank is not installed or not attached correctly.

Install or attach the maintenance tank again. See Replacing Black Ink Cartridges.

OPTION I/F ERROR

Wrong I/F card is installed.

Install the correct I/F card after turning off the power.

SERVICE REQ.nnnnnnnn

All lights Flashing

A fatal error has occurred.

Note the error number "nnnnnnnn" and contact your dealer. See Contacting Customer Support.

When the Operate light does not come on and mechanism initialization does not start (even when the Power button is pressed to turn on the printer), try the solutions listed for the problem.

Caution:
If the supplied voltage and rating voltage do not match, do not plug the printer back in again, as damage may occur.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION