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Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance.
Epson support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
Help for Users in North America
Epson provides the technical support services listed below.
Internet Support
Visit Epson’s support website at http://epson.com/support (US) or http://epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276‐4382 (U.S.), or (905) 709-3839 (Canada), 6 am to 8 pm, Pacific Time, Monday through Friday, and 7 am to 4 pm, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
Before you call Epson for support, please have the following information ready:
Product name
Product serial number
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
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For help using any other software on your system, see the documentation for that software for technical support information.
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Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-Epson (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales).
Help for Users in Latin America
Electronic support services are available 24 hours a day at the following web sites:
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Service
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Access
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World Wide Web
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From the Internet, you can reach Epson’s Latin American web site at http://www.latin.epson.com
In Brazil, you can reach Epson at http://www.epson.com.br
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To speak with a support representative, call one of the numbers below:
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Country
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Telephone number
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Argentina
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(54 11) 5167-0300
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Brazil
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(55 11) 3956-6868
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Chile
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(56 2) 230-9500
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Colombia
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(571) 523-5000
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Costa Rica
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(50 6) 2210-9555, (800) 377-6627
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Mexico
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(52 55) 1323-2052, 01-800-087-1080
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Peru
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(51 1) 418-0210
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Venezuela
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(58 212) 240-1111
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Other Software Technical Support
Adobe Photoshop Elements
(800) 833-6687
ABBYY FineReader
(408) 457-9777
support@abbyyusa.com