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Scanner Problems

The Scanner Does Not Scan
The Scanner Is Not Recognized by Your System
Pressing the Start Button Does Not Start the Correct Program
You Cannot Scan Multiple Images at One Time

See your Start Here sheet for instructions on setting up your scanner. If you have problems operating the scanner, make sure:

  • The scanner is turned on by pressing its power button.

  • The power cord is securely plugged into an electrical outlet.

  • The power outlet works. (If necessary, test it by plugging in another electrical device and turning it on.)

If you still have problems scanning, see the other topics in this section.

The Scanner Does Not Scan
  • Wait until the scanner light turns green to indicate that the scanner is ready to scan.

  • Your system may not work properly if you use a USB cable other than the one that came with your scanner.

  • The scanner may not work properly when connected to the computer through more than one hub. Connect the scanner directly to the computer’s USB port or through one hub only.

  • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart EPSON Scan and try scanning again.

  • The scanner may not work properly if you upgrade your operating system but do not reinstall EPSON Scan. See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it.

  • In Mac OS X Classic mode, the scanner may not work properly. Use the Mac OS X interface instead.

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The Scanner Is Not Recognized by Your System

First check your connection to the scanner and computer:

  • Make sure your scanner’s power cord is securely connected to the scanner and a working electrical outlet, and the scanner’s power is turned on.

  • Make sure the interface cable is securely connected to the scanner and your computer, and that the cable is not damaged or crimped.

  • Your system may not work properly if you use a USB cable other than the one that came with your scanner, so try using that cable.

  • The scanner may not work properly when connected to the computer through more than one USB hub. Connect the scanner directly to the computer’s USB port or through one hub only.

  • Check to see if your computer system meets the requirements for the scanner interface you are using. See System Requirements for details.

Checking For Windows USB Support

Right-click the My Computer icon and click Properties. (On Windows XP, click Start, then right-click My Computer and click Properties.)

Do one of the following:

  • Windows XP or 2000: Click the Hardware tab, then click the Device Manager button.

  • Windows Me or 98 SE: Click the Device Manager tab.

Scroll down and click Universal Serial Bus controllers.

    If a USB Universal Host Controller and USB Root Hub are listed, Windows supports USB.

Try scanning again. If your scanner still is not recognized, contact your dealer or a qualified servicer for assistance.

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Pressing the Start Button Does Not Start the Correct Program
  • Make sure EPSON Scan is installed correctly. See the Start Here sheet for instructions.

  • Make sure your Windows system is set up for scanner events as follows:

    Windows XP:
    Click the Events tab in your scanner's Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

    For Windows Me, 98 SE, and 2000 users:
    Click the Events tab in your scanner’s Properties window and make sure the Disable device events check box is clear. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

  • In Mac OS X, make sure you are logged on as the user who installed the scanner software. Other users must first start EPSON Scanner Monitor in the Applications folder and then press a button to scan.

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You Cannot Scan Multiple Images at One Time
  • Position photos at least 20 mm (0.8 inches) apart from each other on the document table.

  • Make sure your scanning program can scan multiple images.

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