Solve Problems : Problems and Solutions

Network Problems
The Product Cannot Find or Connect to the Wireless Router or Access Point
EpsonNet Setup was Unable to Find My Product on the Network
Network Setup was Unsuccessful
The Product Does Not Appear in the Add Printer Window (Mac OS X)
Cannot Print Over the Network
The WiFi Light is On but You Can’t Print
Printing Is Slow or the Print is Cut Off
Print a Network Status Sheet
The Product Cannot Find or Connect to the Wireless Router or Access Point
Try moving the product and your wireless router or access point closer together. Also avoid placing your product next to large metal objects (such as a filing cabinet), microwave ovens, or 2.4 GHz cordless phones.
Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the product’s MAC address on the router. Print a network status sheet to obtain the MAC address. Then see your router’s manual for instructions.
If your wireless router or access point doesn’t broadcast its network name (SSID), see the Start Here sheet for instructions on manually entering your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.
EpsonNet Setup was Unable to Find My Product on the Network
Verify that the product is turned on and connected to your network. If your connection is wireless, the WiFi light turns on when the product is connected.
Network Setup was Unsuccessful
Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the product’s MAC address on the router. Print a network status sheet to obtain the MAC address. Then see your router’s manual for instructions.
Make sure that the product is turned on and connected to your network. If your connection is wireless, the WiFi light turns on when the product is connected. If it doesn’t appear, remove and reinsert the CD to reinstall the product software.
The Product Does Not Appear in the Add Printer Window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s TCP/IP settings are configured correctly.
Cannot Print Over the Network
Print a network status sheet and verify that the network settings are correct.
When using TCP/IP, make sure the product’s IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, you need to set the IP address manually.
For an Ethernet connection, make sure that the product is turned on, and that your router, access point, switch, or hub link light for the port the product is connected to is on or flashing. If the link light is off, try the following:
The WiFi Light is On but You Can’t Print
Your router might not be assigning IP addresses automatically using DHCP. If it isn’t, you will need to set the product’s IP address manually. Make sure it is set correctly for your network. Contact your router manufacturer for assistance.
Printing Is Slow or the Print is Cut Off
Print a network status sheet and check the signal strength. If it’s poor, try moving the product closer to your wireless router or access point. Avoid placing the product next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.
Print a Network Status Sheet
Press the  network status sheet button to print the network status sheet.