Solve Problems : Problems and Solutions

Network Problems
The printer uses the following icons on its LCD screen to indicate network status:
See these sections if you need help solving problems:
The Product Cannot Find or Connect to the Wireless Router or Access Point
EpsonNet Setup was Unable to Find My Product on the Network
Network Setup was Unsuccessful
The Product Does Not Appear in the Add Print & Fax Window (Mac OS X)
Cannot Print Over the Network
The WiFi Indicator Appears on the Screen but You Can’t Print
Printing Is Slow or the Print is Cut Off
Print a Network Status Sheet
The Product Cannot Find or Connect to the Wireless Router or Access Point
Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.
Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router or access point. If access restrictions are set, register the product’s MAC address on the router or access point. Print a network status sheet to obtain the MAC address. Then see your router or access point’s documentation for instructions.
If your wireless router or access point doesn’t broadcast its network name (SSID), see the Basics book for instructions on manually entering your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.
EpsonNet Setup was Unable to Find My Product on the Network
Verify that the product is turned on and connected to your network. If your connection is wireless, the  WiFi indicator appears on the screen when the product is connected.
Network Setup was Unsuccessful
Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the product’s MAC address on the router. Print a network status sheet to obtain the MAC address. Then see your router’s manual for instructions.
Make sure that the product is turned on and connected to your network. If your connection is wireless, the  WiFi indicator appears on the screen when the product is connected. If it doesn’t appear, remove and reinsert the CD to reinstall the product software.
The Product Does Not Appear in the Add Print & Fax Window (Mac OS X)
For an Ethernet connection, make sure the printer driver was installed correctly. Click the + button, select your Epson (Bonjour) product, and click Add.
Cannot Print Over the Network
Print a network status sheet and verify that the network settings are correct.
When using TCP/IP, make sure the product’s IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, you need to set the IP address manually.
For an Ethernet connection, make sure that the product is turned on, and that your router, access point, switch, or hub link LED for the port the product is connected to is on or flashing. If the link LED is off, try the following:
The WiFi Indicator Appears on the Screen but You Can’t Print
Your router might not be assigning IP addresses automatically using DHCP. If it isn’t, you will need to set the product’s IP address manually. Make sure it is set correctly for your network. Contact your router manufacturer for assistance.
Printing Is Slow or the Print is Cut Off
Check the signal strength bars on the LCD screen. If the signal is weak, try moving the product closer to your wireless router or access point. Avoid placing the product next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.
Print a Network Status Sheet
1.
Press the OK button to open the menu screen.
2.
Select Setup, select Network Settings, then select Confirm Network Settings.
3.
Press OK to print the network status sheet.