Solve Problems : Problems and Solutions

Paper Problems
Paper Does Not Feed Correctly
Paper Dust Has Built Up On The Paper Rollers
Paper Jams
Paper Does Not Eject or Ejects Wrinkled
Paper Does Not Feed Correctly
If you’re using the auto sheet feeder, slide the edge guide against the paper, but not too tight. Make sure the paper is not above the arrow mark inside the edge guide.
Load only one sheet of 13 × 19-inch media in the manual feed tray. For poster board, make sure there is enough space behind the printer for the media to feed through.
Load only up to the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.
Paper Dust Has Built Up On The Paper Rollers
Clean the paper rollers following these steps.
Paper Jams
If paper jams in the printer, follow these steps:
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Close the cover and press the OK button to clear the error.
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Paper Does Not Eject or Ejects Wrinkled
If the paper loaded from the sheet feeder doesn’t eject fully, you may have set the wrong paper size. Press the  button to eject the paper. Select the correct paper size when you reprint.