Reference Guide


Problem Solver / Customer Support

Regional Customer Services

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you provide the following information:

Select your country:

For United States Users

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below. If you wish to speak directly to a technical support representative, see your Printer Basics book for contact information.


For help using non-EPSON software on your system, see the documentation for that software for technical support information.

World Wide Web

From the Internet, you can reach EPSON Support at At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information.

EPSON Internet FTP Site

If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto with the user name anonymous and your e-mail address as the password.

EPSON E-Mail Technical Support

To receive technical advice through e-mail, go to and complete the form under the troubleshooting tab, as requested.

Automated Telephone Services

A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touchtone telephone and call (800) 922-8911.

EPSON Accessories

You can purchase ink cartridges, paper, manuals, and accessories from EPSON Accessories at (800) 873-7766. In Canada, please call (800) 873-7766 for dealer referral.Or visit the EPSON Store™ at (U.S. sales only).

For users in the United Kingdom and the Republic of Ireland

If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support.

Support via the World Wide Web

Support via Telephone

Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:

Pre-Sales Enquiry Desk

Our Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271 in the UK or 0044 1442 227271 from the Republic of Ireland, and via e-mail at They can provide the following information:

For users in Australia

EPSON Australia wishes to provide you with a high level of customer service. In addition to this User's Guide, we provide the following sources for obtaining information:

Your dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advice on problems. They can often solve problems quickly and easily as well as give you advice on the next step to take.

Internet URL

Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board, plus more.


EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.

EPSON Helpdesk

EPSON Helpdesk is provided as a final backup to make sure that our clients have access to advice. Operators at the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:


1300 361 054


(02) 9903 9189

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes the User's Guide for your EPSON product, type of computer, operating system, application programs, and any other information you feel is required.

For users in India

Contacts for information, support, and services are:

World Wide Web (

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Products Enquiry, and Technical Query are available.

Epson India Bangalore Head Office


080 5095465


080 5095474

For users in Malaysia

Contacts for information, support, and services are:

World Wide Web (

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and Email Enquiries are available.

Epson Trading Shah Alam Head Office


03 5191366


03 5191281

For users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk [phone: (065) 5863111]

Our HelpDesk team can help you with the following over the phone:

For users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited.

Internet home page

EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

Users can access our World Wide Web home page at:

Electronic bulletin board system

An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service:


(852) 2827-4244

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:


(852) 2585-4399


(852) 2827-4383

For users in the Philippines

To obtain technical support as well as other after-sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below:


(632) 813-6552


(632) 813-6545


(632) 814-0595



Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION