Paper Feeding Problems

Paper doesn’t eject fully or is wrinkled.

•	If the paper doesn’t eject fully, you may have set the wrong paper size. Press the  paper button to eject the paper, and then select the correct paper size.

•	If it’s wrinkled when it ejects, the paper may be damp or too thin. See the Paper specifications.

Paper doesn’t feed correctly or jams in the printer.

•	If paper doesn’t feed, remove it from the sheet feeder. Reload it against the right edge, behind the tabs, then slide the left edge guide against the paper.

•	If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

•	If paper jams, press the  paper button for several seconds to clear the jam. If that doesn’t work, open the cover and pull the paper out from the front, including small pieces that may have torn off. Reload the paper and press the  paper button.

•	Heavily saturated prints may curl, causing a paper jam when printing on both sides of the paper.

If your paper loads incorrectly or jams frequently:

•	Use new, smooth, high-quality paper, loaded printable side up.

•	Fan the edges of the stack of paper to separate the sheets.

•	Don’t load paper above the arrow mark inside the left edge guide.

•	Place the paper against the right edge behind the tab. Slide the left edge guide against it, but not too tightly.

•	If you’re printing on both sides of the paper, try loading fewer sheets.