Where to Get Help

If you need additional help with your Epson product, contact Epson.

Epson provides these technical support services:

Internet Support

Visit Epson's support website at www.latin.epson.com for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions (site available in Spanish and Portuguese only).

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:
  • Product name
  • Product serial number (located on a label on the product)
  • Proof of purchase (such as a store receipt) and date of purchase
  • Computer configuration
  • Description of the problem

Then call:

Country Telephone
Argentina (54 11) 5167-0300
Brazil 0800-880-0094
Chile (56 2) 484-3400
Colombia (57 1) 523-5000
Costa Rica 800-377-6627
Ecuador (593 4) 604-4220
Mexico Mexico City: 52-55-1323-2052

Other cities: 1-800-087-1080

PerĂº Lima: (51 1) 418-0210

Other cities: 0800-10126

Uruguay 00040-5210067
Venezuela (58 212) 240-1111

Toll or long distance charges may apply. If your country does not appear in the list, contact the sales office in the nearest country.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit www.latin.epson.com or call your nearest Epson sales office.