Document Jams in the Automatic Document Feeder

If you have problems with document jams in the automatic document feeder (ADF), try these solutions:

  1. Remove your originals from the ADF.
  2. Open the ADF cover.

  3. Remove any jammed paper.

    1 ADF cover
    2 Paper feeder
    Do not remove paper jammed inside the ADF without opening the cover or you could damage the ADF.
  4. Leave the ADF cover open, then lift the paper feeder.

    1 ADF cover
    2 Paper feeder
  5. Remove any jammed paper or torn pieces.

  6. Lower the paper feeder (but don't close the ADF cover).
  7. Raise the ADF input tray.

  8. Carefully remove any jammed paper.

  9. Lower the ADF input tray and reload your originals.
    Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure the originals you load are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.
  10. Follow the prompts on the LCD screen to clear any error messages.
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