Paper Jam Problems in the Paper Cassette

If paper has jammed in a paper cassette, follow the steps below to clear the jam.

1. Cancel the print job, if necessary.
2. Pull out the paper cassette, then carefully remove any jammed paper.
   
   
   
   Note: If you cannot pull out the cassette, turn the product off, unplug it, and disconnect any cables. Then carefully stand the product on its side and remove the cassette.
   
   
   
3. Carefully remove any paper jammed inside the product.
   
   
   
4. Gently insert the paper cassette.
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.