Solve Problems If you have a problem using your WorkForce 610 Series, check these sections for guidance in diagnosing and solving the problem: Checking for Software Updates Problem-solving Tools Problems and Solutions Re-installing Software Getting More Help Note:If the On light is solid green and the display screen goes dark, your WorkForce 610 Series is in sleep mode to save power. This occurs after several minutes of inactivity. Press any button (except the On button) to wake it up.