Paper Jam Problems Inside the Product

If paper has jammed inside the product, try this solution:

  1. Cancel the print job from your computer, if necessary.
  2. Open the scanner unit.
  3. Remove any paper inside, including torn pieces.

  4. Close the scanner unit.

  5. If any jammed paper remains near the output tray, carefully remove it.
  6. Press the  start button to resume printing.