Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
  Note: The scanner does not appear and the USB port is disabled if the optional Epson Network Scan Module is installed.
• Make sure the scanning software is installed.
• Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
• Document Capture Pro (Windows) does not support Windows Vista or Windows server, so use Epson Scan 2 for scanning instead.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
• If you are using the scanner with the optional Epson Network Scan Module, make sure the network cable is securely connected.