You can
uninstall and then re-install your scanner software to solve
certain problems.
Turn off the scanner.
Disconnect any interface cables.
Do the
following to uninstall each of your scanning software programs and
follow any on-screen instructions:
Windows 10: Click and select (Settings) > Apps > Apps &
features. Select the scanner software program and
right-click Uninstall.
Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the scanner software program and
right-click Uninstall/Change.
Windows 7 or Windows Vista: Open
the Windows Control Panel utility.
Select Programs and Features. (In
Classic view, select Programs and
click Uninstall a program.) Select
the scanner software program and click Uninstall/Change.
Restart
your computer, then see the Start Here sheet to re-install
your software.
Note: If you find
that re-installing your scanner software does not solve a problem,
contact Epson.