Paper Jam Problems

If paper has jammed inside the product, follow these steps:

  1. Cancel the print job from your computer, if necessary.
  2. Gently pull out any jammed paper from the output tray and sheet feeder.
  3. Open the printer cover.


    Note: Do not touch the flat, white cable inside the product.
  4. Remove any jammed paper or torn pieces.


  5. Close the cover.
  6. Press the  cancel button to resume printing.
  7. Carefully follow all paper loading instructions when you load new paper.
Related information
Loading Paper