If your product has trouble finding or connecting to a wireless
router or access point, try these solutions :
- If you are
connecting the product via Wi-Fi Protected Setup (WPS) and the
WiFi light on your product is not solid green, make
sure you press the Wi-Fi button on the product within 2
minutes of pressing the WPS button on your router. Hold down the
Wi-Fi button on the
product for 3 seconds.
- Make sure to
place your product within contact range of your router or access
placing your product near a microwave oven, 2.4 GHz cordless phone,
or large metal object, such as a filing cabinet.
- Verify that
your router or access point is operating correctly by connecting to
it from your computer or another device.
- You may need
to disable the firewall and any anti-virus software on your
wireless router or access point.
- Check to see
if access restrictions, such as MAC address filtering, are set on
the router or access point. If access restrictions are set, add
your product's MAC address to your router's address list. To obtain
your product's MAC address, print a network status sheet. Then
follow the instructions in your router or access point
documentation to add the address to the list.
- If your
router or access point does not broadcast its network name (SSID),
follow the instructions that came with your product to enter your
wireless network name manually.
- If your
router or access point has security enabled, determine the kind of
security it is using and any required password or passphrase for
connection. Then make sure to enter the exact WEP key or WPA