clean the print head using a utility on your Windows or Mac
Load a few sheets of plain paper in the
Do one of the following:
Windows: Right-click the product icon in the
Mac OS X 10.6/10.7/10.8: In the Apple menu or
the Dock, select System
Preferences. Select Print &
Fax or Print & Scan,
select your product, and select Options
& Supplies. Select Utility and select Open Printer Utility.
Mac OS X 10.5: In the Apple menu or the Dock,
select System Preferences. Select
Print & Fax, select your
product, and select Open Print
Queue. Select Utility.
Cleaning. You see a window like this:
Click Start to begin the
cleaning cycle.The power light flashes throughout the
cleaning cycle and stays on when the cleaning cycle is
Never turn off the product during a
cleaning cycle or you may damage it.
When the power light stops flashing and
remains on, you can check to see if the nozzles are clean; click
Print Nozzle Check Pattern and
Check the printed pattern to see if there are gaps in the
Print head is clean
Print head needs
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head
up to 4 times, turn off the product and wait at least 6 hours. Then
try cleaning the print head again.If
quality still does not improve, one of the ink cartridges may be
old or damaged and needs to be replaced.