clean the print head using a utility on your Windows computer or
Make sure the CD/DVD tray is not inserted for
few sheets of plain paper in the product.
of the following:
Windows: Right-click the product icon in the
Mac OS X 10.6/10.7/10.8: In the Apple menu or
the Dock, select System Preferences.
Select Print & Fax or
Print & Scan, select your
product, and select Options &
Supplies. Select Utility and
select Open Printer Utility.
Mac OS X 10.5: In the Apple menu or the Dock,
select System Preferences. Select
Print & Fax, select your
product, and select Open Print
Queue. Select Utility.
Head Cleaning. You see a
window like this:
Start to begin the cleaning
cycle. You see a message on the LCD screen during the
Never turn off the product during a cleaning
cycle or you may damage it.
cleaning cycle is finished, you can check to see if the nozzles are
clean; click Print Nozzle Check
Pattern and click Print.
the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
don’t see any improvement after cleaning the print head up to 2
times, leave the product on and wait at least 6 hours. Then
try cleaning the print head again. If quality still does not
improve, one of the ink cartridges may be old or damaged and needs
to be replaced.