You can
clean the print head using a utility on your Windows computer or
Mac.
Make sure the CD/DVD tray is not inserted for
printing.
Load a
few sheets of plain paper in the product.
Do one
of the following:
Windows: Right-click the product icon in the
Windows taskbar.
Mac OS X 10.6/10.7/10.8: In the Apple menu or
the Dock, select System Preferences.
Select Print & Fax or
Print & Scan, select your
product, and select Options &
Supplies. Select Utility and
select Open Printer Utility.
Mac OS X 10.5: In the Apple menu or the Dock,
select System Preferences. Select
Print & Fax, select your
product, and select Open Print
Queue. Select Utility.
Select
Head Cleaning. You see a
window like this:
Click
Start to begin the cleaning
cycle. You see a message on the LCD screen during the
cleaning cycle.
Caution:
Never turn off the product during a cleaning
cycle or you may damage it.
When the
cleaning cycle is finished, you can check to see if the nozzles are
clean; click Print Nozzle Check
Pattern and click Print.
Check
the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If you
don’t see any improvement after cleaning the print head up to 2
times, leave the product on and wait at least 6 hours. Then
try cleaning the print head again. If quality still does not
improve, one of the ink cartridges may be old or damaged and needs
to be replaced.