Checking the Nozzles Using a Computer Utility

You can check the print head nozzles using a utility on your Windows or Mac computer.
  1. Make sure the CD/DVD tray is not inserted for printing.
  2. Load a few sheets of plain paper in the product.
  3. Do one of the following:
    • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
    • Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
    • Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, select your product, and select Open Print Queue. Select Utility.
  4. Select Nozzle Check. You see a window like this:


  5. Click Print.
  6. Check the printed pattern to see if there are gaps in the lines.

    Print head is clean



    Print head needs cleaning



  7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head.
Related tasks
Cleaning the Print Head Using a Computer Utility
Loading Paper in Cassette 2 (Lower Cassette)
Related information
Replacing Ink Cartridges