Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, try these solutions:

1. Cancel the print job from your computer, if necessary.
2. Follow the instructions on the LCD screen to clear the jam.
3. Lift the scanner and remove any jammed paper.
   
   
   
   Caution:
   Do not touch the flat white cable inside the printer.
   
   
   
4. Pull back on the tabs to remove the cover inside the product and remove any jammed paper.
   
   
   
5. Reattach and close the cover inside the product.
   
   
   
6. Close the scanner.
7. Press the  Start button to resume printing. If you still see a paper jam message, check the other paper jam solutions.
8. Carefully follow all paper loading instructions when you load new paper.