User's Guide

Index	Help	Safety

Contents	Glossary

Problem Solver / Printing Problems

Printer Operational Problems

The Print light does not turn on
The product does not print (Print light off)
The Print light is on but nothing prints
The Order Online function does not work
Information about consumables on the screen may differ slightly from the actual consumables

The Print light does not turn on

Cause	What to do
The power cord may not be properly plugged into the electrical outlet.	Turn off the product, check the power cord connections between the product and the electrical outlet, then turn the product back on.
The electrical outlet may be controlled by an outside switch or an automatic timer.	Make sure that the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly.

[Top]

The product does not print (Print light off)

Cause	What to do
The product is offline.	Press the B&W Start or Color Start button once to switch the product to ready status.

[Top]

The Print light is on but nothing prints

Cause	What to do
Your computer may not be properly connected to the product.	Perform the procedure described in "Connecting the Product" in the Setup Guide.
The interface cable may not be plugged in securely.	Check both ends of the interface cable between the product and the computer. If you are using a parallel interface, be sure to secure the connector using the wire retaining clips.
You may not be using the correct interface cable.	If you are using a parallel interface, make sure that the cable is a double-shielded, twisted-pair interface cable no more than six feet in length. If you are using the USB interface, use a Revision 2.0 cable.
Your application software is not properly set up for your product.	Make sure that the product is selected in your application software.
Your computer system's memory is too small to handle the volume of data in your document.	Try reducing the image resolution of your document in the application software, or install more memory in your computer if you can.

[Top]

The Order Online function does not work

Cause	What to do
EPSON Status Monitor 3 is not installed or the URL was not specified during the installation.	Install EPSON Status Monitor 3 correctly. See Installing EPSON Status Monitor 3.

[Top]

Information about consumables on the screen may differ slightly from the actual consumables

Cause

What to do

The time interval specified in the Consumables Info Settings dialog box is too long.

The information about consumables, such as the remaining toner or photoconductor life, displayed on the Basic Settings menu is updated according to the time interval specified in the Consumables Info Settings dialog box. Therefore, if the time interval is too long, there may be a difference in the amount remaining. Shorten the time interval, or press the Get Information Now button on the Consumables Info Settings dialog box.

[Top]