Check the Messages on the Display Screen

Solve Problems : Problem-solving Tools

Check the Messages on the Display Screen

Follow the instructions on the display screen to solve most common problems. If you see one of the error messages below, follow the steps here to proceed.

Display screen message

Problem and solution

A printer error has occurred.

Turn the CX9400Fax Series off, make sure no paper is jammed inside, and turn it back on. If the error is not resolved, contact Epson for help.

A scanner error has occurred.

Turn the CX9400Fax Series off and then back on. If the error is not resolved, contact Epson for help.

Waste ink pad in the printer is saturated.

Parts inside the CX9400Fax Series are at the end of their service life. Contact Epson for help.

Cannot recognize ink cartridges.

Press OK and make sure the cartridges are installed correctly.

Cannot recognize the memory card or disc.

The memory card is not inserted correctly or there is a problem with the card. Remove it and check the card.

Display screen message	Problem and solution
A printer error has occurred.	Turn the CX9400Fax Series off, make sure no paper is jammed inside, and turn it back on. If the error is not resolved, contact Epson for help.
A scanner error has occurred.	Turn the CX9400Fax Series off and then back on. If the error is not resolved, contact Epson for help.
Waste ink pad in the printer is saturated.	Parts inside the CX9400Fax Series are at the end of their service life. Contact Epson for help.
Cannot recognize ink cartridges.	Press OK and make sure the cartridges are installed correctly.
Cannot recognize the memory card or disc.	The memory card is not inserted correctly or there is a problem with the card. Remove it and check the card.