If you are having problems with EPSON Scan or your scanner, see the contact information in the section below. If you have the Professional or Professional FireWire model of the scanner and are having problems with your bonus software, see "Software Technical Support".
EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:
To speak to a technical support representative, dial (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.
Before you call, please have the following information ready:
You can purchase supplies and accessories from the EPSON Store at (800) 873-7766, or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.
If you have the Professional or Professional FireWire model, use the resources listed in the following table for help with your bonus software: